Operations Coordinator Cross-Functional Projects (French Speaking)

Your tasks

Ensure a high-performing Digital Services team while balancing three critical dimensions: keeping operations running smoothly, developing your people, and bridging internal stakeholders to drive continuous improvement. You will be an operations strategist, people developer, and change catalyst.

Requirements

Operations & Service Excellence

• Drive team KPIs, SLAs, and service quality; manage capacity and...
• 2+ years in Operations, Team Lead, Service Delivery, or Business Coordination roles;
• Fluent French & English (spoken, written, professional level);
• Proven experience managing teams and coaching people;
• Strong analytical and problem-solving capabilities;
• Comfortable with stakeholder engagement and navigating complexity;
• Service Delivery or customer-facing operations background;
• Adaptable and resilient with ability to manage multiple priorities;
• Agile or continuous improvement methodologies experience.