Maintenance System Lead

Responsibilities:

Systems & Infrastructure Maintenance

• Maintain and support servers, endpoints, and network devices.
• Perform routine maintenance on hardware.
• Manage operating systems (Windows, Linux, virtual environments).
• Ensure uptime and service continuity for critical systems.

Preventive Maintenance & Monitoring

• Conduct scheduled system checks, updates, and patching.
• Monitor system health, logs, and alerts (CPU, memory, disk, network).
• Perform backup verification and restoration testing.
• Prevent system failures through capacity monitoring and early detection.

Incident Response & Troubleshooting

• Diagnose and resolve hardware, software, and network issues.
• Provide Level 1–3 technical support depending on role seniority.
• Respond to incidents, outages, and system degradation.
• Perform root cause analysis and implement permanent fixes.

Cybersecurity & Access Management

• Apply security patches, antivirus updates, and system hardening.
• Monitor for security threats, vulnerabilities, and unauthorized access.
• Manage user accounts, roles, and permissions (AD, IDMS systems).
• Support security audits and compliance requirements.

System Administration & Configuration

• Configure and maintain Active Directory / Domain Services.
• Administer virtualization platforms (VMware, Hyper-V, cloud VMs).
• Deploy and configure standard software and applications.
• Maintain system configurations and baseline standards.

Documentation & Asset Management

• Maintain asset inventory and lifecycle records.
• Update system documentation, network diagrams, and SOPs.
• Record incidents, changes, and maintenance activities.

Change Management & Continuous Improvement

• Support change implementation and system upgrades.
• Assist in system migrations and technology refresh projects.
• Identify recurring issues and propose improvement solutions.
• Optimize system performance and operational efficiency.

Vendor & Contract Support

• Coordinate with hardware, software, and service providers.
• Support warranty claims, repairs, and service contracts.
• Evaluate vendor solutions and technical proposals.
• Monitor vendor performance and SLA compliance.

User & Operations Support

• Provide user training and technical guidance.
• Support business operations requiring system availability.
• Participate in standby, on-call, or shift support (role-dependent).
• Communicate issues and resolutions clearly to stakeholders.

Requirements:

• Minimum 5 years of experience in system administration or infrastructure support.
• Hands-on experience with Windows/Linux Servers, Active Directory, and VMware or Hyper-V.
• Strong troubleshooting skills in server, hardware, software, and network environments.
• Knowledge of system monitoring, patching, backup, and cybersecurity best practices.
• Good communication skills and ability to work with users, vendors, and cross-functional teams.

If you are keen, please email your updated resume to  daisylyn.jocson@tg-hr.com

EA License no.14C7275/Registration no. R1434860

Please take note that only shortlisted candidate will be contacted. Thank you.