Job Description
- Handle incoming calls and respond to emails.
- Assist with software setup, system configuration and data entry for ERP, CRM, and any Ticketing system.
- Update IT support service records, prepare monthly service reports, and send them to customers.
- Provide basic software user training and guidance to customers.
- Keep customer information and service documentation up to date.
- Follow up on pending service requests and coordinate with technical teams to ensure timely resolution.
- Support daily administrative operations, maintain documentation, and assist with ad hoc administrative tasks.
Requirements
- Basic knowledge of Microsoft Office (Word, Excel and Outlook).
- Good communication and interpersonal skills.
- Responsible, organised and detail-oriented.
- Willing to learn new software and systems.
- Able to work independently and manage daily tasks.
- Fresh graduates are welcome to apply.
- Minimum GCE 'O' Level, GCE 'A' Level or equivalent.
- No prior experience required; training will be provided.
