Customer Experience Executive

Your tasks

We are looking for a professional Customer Experience Executive to manage customer communications and contribute to a positive customer experience across the business. The successful candidate will respond to inquiries, coordinate customer requests, maintain accurate records, and work with internal departments to resolve customer-related matters efficiently. Key Responsibilities • Respond professionally to customer inquiries and requests. • Provide accurate information regarding company services and procedures. • Follow up on customer requests and outstanding matters. • Record customer interactions and maintain accurate documentation. • Coordinate with relevant departments to resolve customer concerns. • Identify recurring customer issues and report them to management. • Assist with customer satisfaction and service-quality initiatives. • Maintain professional communication standards.

Requirements

• Diploma or bachelor's degree in Business, Communications, or a related discipline preferred. • Previous customer service or client-facing experience is an advantage. • Strong interpersonal and communication skills. • Good computer and Microsoft Office skills. • Ability to communicate professionally in English; Arabic is highly desirable. • Strong attention to detail and problem-solving ability.