Senior Consultant
Senior
- Develop and deliver internal training programmes for the company’s health, wellness, beauty and product-related projects.
- Provide theoretical and practical training to consultants, therapists, sales personnel and outlet employees.
- Translate new projects, products and service concepts into structured training materials and operating procedures.
- Coordinate with the China headquarters to understand project requirements, treatment concepts, products and training standards.
- Localise training programmes and operational procedures for implementation in Singapore.
- Conduct onboarding training for newly recruited employees.
- Provide ongoing refresher training, skills assessments and performance coaching.
- Train employees on product knowledge, customer consultation, service procedures, sales techniques and customer relationship management.
- Support the introduction and implementation of new services and products across all company outlets.
- Develop training manuals, presentation materials, assessment forms and standard operating procedures.
- Conduct practical demonstrations and supervise employees during hands-on training.
- Evaluate employees’ knowledge, practical skills and service performance.
- Identify training needs and recommend improvement plans to management.
- Monitor the consistency and quality of services provided across all outlets.
- Assist with outlet openings, employee preparation and the implementation of operational standards.
- Collect feedback from employees and customers to improve training content and service procedures.
- Maintain proper records of training attendance, assessments and employee development.
- Work closely with management, outlet managers, therapists and sales teams to achieve the company’s operational and revenue targets.
- Perform other training and consulting duties assigned by management.