ASSISTANT MANAGER

We are seeking an experienced, proactive and results-driven Retail Manager to oversee and manage the daily operations of our retail business.

The successful candidate will be responsible for managing retail operations, driving sales performance, leading retail staff, maintaining inventory accuracy, ensuring excellent customer service and achieving the company's sales and profitability targets.

The candidate must have strong leadership, operational management and commercial skills, preferably with experience in the food retail industry.

Key Responsibilities

1. Retail Operations Management

• Oversee the daily operations of retail outlets to ensure smooth and efficient business operations.
• Ensure stores are properly maintained, organised and presentable.
• Establish and implement standard operating procedures (SOPs).
• Monitor store opening and closing procedures.
• Ensure compliance with company policies and operational standards.
• Identify operational issues and implement improvements to increase efficiency.

2. Sales & Business Performance

• Develop and implement retail sales strategies to achieve monthly and annual sales targets.
• Monitor daily, weekly and monthly sales performance.
• Analyse sales trends and identify opportunities to increase revenue.
• Implement promotions, marketing campaigns and seasonal sales activities.
• Monitor product performance, pricing and gross profit margins.
• Recommend strategies to improve store profitability and business growth.

3. Staff Management & Leadership

• Recruit, train, supervise and motivate retail staff.
• Prepare staff schedules and manpower planning.
• Set individual and team performance targets.
• Monitor staff productivity, attendance and service standards.
• Conduct staff performance reviews and provide coaching.
• Ensure sufficient manpower coverage during peak business periods.
• Build a positive and customer-focused working environment.

4. Inventory & Stock Management

• Oversee inventory control and stock replenishment.
• Monitor stock levels and ensure sufficient product availability.
• Conduct regular stocktaking and inventory reconciliation.
• Monitor stock movement, slow-moving items and product expiry dates.
• Minimise food wastage, stock losses and shrinkage.
• Ensure proper stock rotation using FIFO principles.
• Coordinate with purchasing and warehouse teams on replenishment requirements.

5. Customer Service & Experience

• Ensure excellent customer service and a positive shopping experience.
• Handle customer enquiries, feedback and complaints professionally.
• Maintain high standards of customer satisfaction.
• Implement initiatives to improve customer retention and loyalty.
• Ensure staff provide accurate product information and recommendations.

6. Food Safety, Hygiene & Quality Control

• Ensure retail outlets maintain high standards of cleanliness and hygiene.
• Monitor proper food handling, storage and display practices.
• Ensure food products are stored at appropriate temperatures.
• Monitor product freshness, quality and expiry dates.
• Ensure compliance with applicable food safety regulations and company standards.
• Conduct regular outlet inspections and hygiene checks.

7. Merchandising & Store Presentation

• Oversee product displays, shelf arrangement and visual merchandising.
• Ensure products are properly labelled and priced.
• Plan product promotions, displays and seasonal campaigns.
• Maximise product visibility and improve the overall shopping experience.
• Monitor product placement and display effectiveness.

8. Financial & Cost Control

• Monitor store revenue, operating expenses and gross profit margins.
• Control manpower, utilities and other operating costs.
• Monitor cash handling, POS transactions and daily sales reconciliation.
• Investigate sales discrepancies and stock losses.
• Prepare retail performance reports and operational budgets.

9. Reporting & Coordination

• Prepare regular sales and operational performance reports for management.
• Monitor store KPIs and identify areas for improvement.
• Work closely with purchasing, finance, marketing, warehouse and logistics teams.
• Recommend improvements to retail operations, customer service and business performance