E-commerce Operations & Customer Service Specialist

We are looking for a dynamic and organized E-commerce Operations & Customer Service Specialist to join our growing brand, "Oshba". In this role, you will be the backbone of our daily order cycle, ensuring seamless communication with our customers and smooth coordination with shipping partners to achieve our ambitious growth targets.

Key Responsibilities:

Manage and process daily orders coming through our Shopify store and social media channels (Facebook, Instagram, and WhatsApp).

Provide fast, professional, and friendly customer support to handle inquiries, product questions, and complaints.

Conduct confirmation phone calls with customers before shipping to verify addresses and details, minimizing order return rates.

Coordinate daily with shipping and logistics companies, hand over packages, and monitor order tracking until successful delivery.

Handle customer complaints or delivery delays proactively, ensuring a premium shopping experience.

Maintain and update order databases and logs daily using Google Sheets.

Education: Bachelor's degree in any relevant field.

Experience: 1–3 years of proven experience in E-commerce operations, order management, or customer service.

Gender: Males Only.

Technical Skills: Highly proficient in handling social media platforms, Google Sheets, and basic MS Excel. Experience with Shopify is a strong plus.

Soft Skills: Excellent communication and phone etiquette, high stress tolerance, and problem-solving skills when dealing with shipping issues.

Traits: Strong attention to detail, highly organized, and able to multitask in a fast-paced environment.

Location: Must be able to commute daily to our office in Mokattam, Cairo.