IT Administrative Officer – Trillium

The IT Administrative Officer is responsible for ensuring that all technology, equipment, and digital systems across Trillium's branches run smoothly, securely, and efficiently, supporting staff with day-to-day technical needs while maintaining the infrastructure, budget, and reporting standards of the department.

1. Equipment & Maintenance:

• Monitor and track camera issues across branches; report to the technician for repair
• Follow up to confirm technician's work is completed correctly before closing the issue
• Ensure all IT gadgets are functioning properly at all times; escalate after-hours emergencies
• Coordinate sending equipment out for maintenance and retrieving it afterward
• Distribute and collect IT gadgets across branches per the admin yearly calendar
• Purchase and replace any damaged materials/equipment.

1. Network & Connectivity:

• Monitor and troubleshoot Wi-Fi/internet connectivity per branch, not limited to cameras
• Coordinate with ISPs/vendors on outages and router issues.

1. Software & Systems:

• Manage software licenses and antivirus across branches
• Support computers, laptops, and printers
• Support attendance systems across branches:

1. Data Security & Backups:

• Manage camera footage retention/backup policy
• Manage password policies and credential handling
• Revoke system/account access promptly when staff leave.

1. Asset Management:

• Maintain an inventory/tracking log of all IT equipment.

1. Budget:

• Set the IT budget for the new academic year
• Monitor and stay within the monthly IT budget per branch.

1. Branch Coverage:

• Team of three; the 12 branches are divided among them
• Each person visits their assigned branches weekly
• Available by phone during working hours for branch IT support
• Present on Saturdays for checkpoints and progress reports with branches
• Present on graduation days as needed
• Cover for each other (help desk) on branches they can't personally reach.

1. Digital Accounts & Platforms:

• Manage all email accounts
• Manage Zoom accounts; create Zoom meetings as requested
• Upload event videos/recordings to WeTransfer links for distribution.

1. Reporting:

• Submit weekly reports and reports directly to the Chef Administrative Officer