IT Operations & Security Services Manager
Join Our Team atThatz International Pte Ltd
Are you ready to embrace the new opportunities in the ever-evolving landscape of technology? At Thatz International Pte Ltd,we are committed to identifying exceptional talents to drive the growth of our Next-Generation digital solutions and services in the new norm. If you're passionate about leveraging technology to make a difference, we want to hear from you!
Our CORE VALUES:
- Integrity
- System
- Consistency
- Forward Looking
- Humanity,and
- Environmental Friendly
IT Operations & Security Services Manager
Work Location: Central,Singapore
Job Type: 3 years Contract,subject to renewal
About the Role:
The IT Operations & Security Services Manager will lead the delivery and continuous improvement of operational IT services across client environments, ensuring service reliability, operational excellence and effective governance of outsourced security services. The role is also responsible for optimising software licensing and ensuring compliance, strengthening vendor performance management, and overseeing operational and security risks. Acting as a trusted operational advisor to clients, the Manager will drive high service standards, improve service delivery and develop a capable, high performing IT support and operations team.
Primary Responsibilities:
- Lead day to day IT operations and service delivery across client environments, ensuring operational stability, service availability and fulfilment of contracted service level commitments.
- Establish and maintain operational governance frameworks, including incident management, request fulfilment, escalation procedures, SLA monitoring, operational controls and service delivery standards.
- Oversee major incident and escalation management, ensuring timely resolution, effective coordination, root cause analysis and communication with relevant stakeholders.
- Govern Virtual Desktop Infrastructure (VDI) operations, including service performance, availability, capacity, access provisioning, lifecycle management and continuous optimisation to ensure reliability and scalability.
- Oversee outsourced Security Operations Centre (SOC) providers, monitoring service performance, security monitoring effectiveness, incident escalation and coordination, and adherence to agreed security requirements.
- Manage software asset and licence management across client environments, ensuring accurate licence inventories, compliance, usage reconciliation, audits, renewals and cost optimisation.
- Manage vendors and third party service providers, ensuring contractual obligations, service quality, performance standards and operational commitments are met, while driving accountability and service improvements.
- Lead client operational governance and service reporting, providing regular updates on service performance, SLA achievement, operational risks, security matters and improvement initiatives to strengthen client satisfaction and retention.
- Lead workforce planning, team development and capability building, establishing a high performing and scalable IT operations team with clear responsibilities, effective knowledge management and consistent service standards.
- Oversee service transition and handover from project delivery into operations, ensuring operational readiness, documentation, knowledge transfer and support arrangements are in place. Drive automation, process improvement and service optimisation to strengthen operational maturity and reliability.
- Perform other related tasks as when required.
Job Requirements:
- Bachelor's Degree in Information Technology, Computer Science, Cybersecurity, Engineering or a related discipline.
- Minimum 5 to 8 years of progressive IT experience, including 2 to 3 years in service management, IT operations or operational leadership roles.
- Experience managing managed services or enterprise IT operations environments, preferably involving multi client support and service delivery.
- Good understanding and experience implementing managed services operating models, operational governance frameworks, SLA management, service reviews and account management practices.
- Practical experience managing enterprise Virtual Desktop Infrastructure (VDI) platforms, including service operations, performance management and lifecycle administration.
- Experience governing outsourced or internal Security Operations Centre (SOC) operations, including security monitoring performance and security incident coordination.
- Experience managing software asset and licensing portfolios, including licence compliance, inventory management, renewals, vendor ecosystems and cost optimisation.
- Proven experience managing vendors and third party service providers, including commercial contracts, service performance, contractual obligations and vendor accountability.
- Strong client facing and stakeholder management experience, with the ability to lead operational discussions, manage service expectations and provide operational advice to clients.
- Good understanding of enterprise technology infrastructure, cloud operations, security operations and project to operations transition processes, with the ability to drive service quality and continuous improvement.
How to Apply:
Ready to join Thatz? Apply through our NextGig job portal: https://nextgig.asia or send your resume to jointhatz@thatz.com.
Shortlisted candidates will be contacted.
Equal Opportunity Employer:
We are committed to fair employment practices and consider all applications based on merit. We encourage diversity and do not discriminate based on race, religion, gender, or any other characteristic.
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