Auburn Manufacturing/Customer Service Representative/Assistant Export & Government Contracts Mechanic Falls, ME
Auburn Manufacturing, Inc. is seeking a Customer Service Representative with Export & Government Contracts experience to join our collaborative team in Mechanic Falls, Maine.
This is an ONSITE position. You must be able to commute to Mechanic Falls daily.
The Customer Service Representative serves as a key point of contact for customers, supporting order management, quotations, product inquiries, and shipment coordination in a manufacturing environment. The ideal candidate enjoys building relationships, solving problems, and delivering exceptional customer service while working collaboratively with internal teams to ensure a positive customer experience
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Requirements of the Customer Service Representative
Associate's degree in Business, Marketing, International Business, or a related field; or equivalent combination of education and experience
Minimum of three (3) years of customer service, sales, or office experience
Strong communication and customer service skills
Excellent phone etiquette and relationship-building abilities
Ability to multitask and work effectively in a fast-paced environment
Strong organizational, analytical, and problem-solving skills
Proficiency with Microsoft Office, including Word, Excel, and Outlook
Experience with NetSuite, ERP, or CRM software preferred
Ability to learn technical products and explain product features to customers
Positive attitude with a willingness to learn and grow
Benefits
$22 - $25 an hour
Health insurance (3 plans) Vision, Dental
Life and accident insurance
Short term/long term disability
Vacation
Sick/personal time
401K with company match
10 paid holidays
The use of company camp on Rangeley Lake
Responsibilities of the Customer Service Representative
Serve as a primary point of contact for customer inquiries via phone and email
Process customer orders, quotations, and sample requests
Coordinate with internal teams to ensure accurate and timely order fulfillment
Maintain customer records, pricing information, and transaction details
Resolve routine customer concerns and escalate issues as appropriate
Support sales, marketing, and business development initiatives
Generate reports and analyze customer and sales data using NetSuite
Assist with export, government contract, and other customer service functions as needed
Welcome visitors and support administrative activities
Participate in training, special projects, and continuous improvement initiatives
About Auburn Manufacturing, Inc.
Auburn Manufacturing, Inc. (AMI) is a leading manufacturer of advanced textile products serving industrial markets worldwide. We are committed to providing innovative solutions, exceptional customer service, and a collaborative work environment that supports employee growth and success.
Skillcloud HCM Solutions has been engaged to manage this search. NO PHONE CALLS OR RECRUITERS PLEASE.