Customer Service Live Chat (E-Commerce)

Aufgaben

We are seeking a proactive Customer Service Staff to manage and coordinate online order inquiries, both pre sales and after sales through live chat at E Commerce. You will play a key role in improving customer satisfaction, solving order-related issues, and increasing sales conversion and retention.

• Customer Chat & Support
• Order Monitoring & Fulfillment
• Store Review Handling
• Order Cancellation Management
• Aftersales Servic
• Out of Stock (OOS) Coordination

Anforderungen

• Minimum 1 year of experience in e-commerce customer service
• Willing to be placed in Cikarang Pusat (KITIC Area), WFO 100%, and can join ASAP
• Have an intermediate level of English to be able to communicate well
• Proficient in Malay is a significant point
• Proficient in Microsoft Excel, with strong attention to detail and accuracy
• Skilled in persuasion and negotiation to support sales
• Knowledge of kitchenware or consumer goods is a plus
• Willing to work in shifts (5 days work and 2 days off)

Wir bieten

Benefit Packages

• Competitive salary and benefit packages
• BPJS Kesehatan and BPJS Ketenagakerjaan
• Lunch catering provided
• Performance Allowance and Performance Bonus
• Additional Monthly Rewards