Sr Engineeing Manager / Director - Infrastructure Engineering

About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.  Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life.  PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

Key Responsibilities Define and execute the long-term strategy and architecture for cloud infrastructure, developer platforms, CI/CD systems, and shared engineering services that improve developer productivity and platform reliability.

Drive delivery of large-scale infrastructure initiatives while balancing reliability, scalability, security, operational excellence, customer impact, and cost optimization.

Establish engineering processes, operating rhythms, service ownership models, and technical standards that improve execution, software quality, incident response, and organizational efficiency.

Partner with Product, Engineering, Security, Compliance, Finance, and Executive leadership to prioritize investments, manage technical risk, and align infrastructure capabilities with business objectives.

Foster a culture of accountability, inclusion, technical excellence, collaboration, and continuous improvement.

Qualifications Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.

12+ years of software engineering, infrastructure engineering, platform engineering, or related technical experience.

4+ years of engineering management experience

Proven experience building, operating, and scaling highly available cloud-native platforms, distributed systems, or developer infrastructure.

Hands-on experience with Amazon Web Services (AWS) and modern cloud architecture patterns.

Strong background in DevOps practices, Infrastructure as Code, CI/CD systems, automation, and platform engineering.

Experience designing reliable, scalable, secure, and cost-efficient cloud infrastructure for production environments.

Strong understanding of software architecture, distributed systems, networking, storage, security, observability, and operational excellence principles.

Experience balancing technical debt, infrastructure investment, risk reduction, and feature delivery to maximize long-term business value.

Demonstrated success leading organization-wide technical initiatives across multiple engineering teams and stakeholders.

Strong incident management and operational leadership experience, including escalation management, post-incident reviews, and systemic reliability improvements.

Excellent written and verbal communication skills, with the ability to influence technical and business leaders and communicate tradeoffs clearly.

Proven ability to recruit, coach, mentor, and retain high-performing engineering managers, staff engineers, and senior individual contributors.

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening