Level 2/3 Helpdesk Engineer (MSP)

About the Company:

Our client is not your average IT company, they are a team of passionate tech wizards who love solving problems, streamlining business operations, and delivering top-notch IT solutions that make life easier. They believe IT should be affordable, stress-free, and tailored to your needs. That’s why they take a proactive approach to IT management, ensuring that your business runs smoothly with minimal downtime and maximum performance.

About the Role This is not your average tech job; it’s an opportunity to join a world-class Managed Service Provider (MSP) that values expertise, invests in its people, and delivers cutting-edge IT solutions to businesses across Australia.

We’re seeking a highly skilled helpdesk engineer with deep MSP experience to join a high-performing team. You’ll collaborate with senior engineers, work on complex projects, and showcase your technical leadership across cloud, networking, and security.

If you want to grow your skills, earn great pay, and be part of an elite MSP team, this is your chance.

What You’ll Do Execute and support Microsoft 365 migrations, including mail and data transitions

Perform file server migrations to SharePoint and OneDrive, including setup and configuration

Design and deploy Microsoft Azure environments for clients

Configure and manage switches, VLANs, and VLAN routing

Implement and maintain Unifi and Fortinet firewalls, including VPNs and security policies.

Work closely with clients to deliver high-quality client projects

Collaborate with AU and PH-based teams and communicate clearly in English

Deliver excellence in a fast-paced, multi-client MSP environment

What We’re Looking For Minimum 3 years of MSP experience (non-negotiable)

Proven expertise in: Microsoft Azure (setup, configuration, administration)

Microsoft 365 migrations

SharePoint & OneDrive deployments

Network configuration (switches, VLANs, VLAN routing)

Unifi, Fortinet, SonicWall firewalls, Domotz

Strong written and verbal English communication skills

Passion for learning, teamwork, and solving complex IT challenges