Telemarketing Supervisor (German speaker)

About Us We are a growing service company operating in the fields of facility cleaning, building services, and temporary employment. With over 500 employees across Europe and the Middle East, we stand for quality, efficiency, and reliable customer service.

To strengthen our team in Cairo, we are looking for an experienced and motivated leader to join us as a Call Center Supervisor (m/f/d) – responsible for team leadership, scheduling, and process

Your Responsibilities Lead, motivate, and organize a team of Teleagents & Calculation staff

Supervise and control daily operations in both inbound and outbound activities

Plan shifts, distribute tasks, and continuously optimize workflows

Monitor target achievement and service quality using clearly defined KPIs

Conduct team meetings, training sessions, and coaching

Collaborate closely with senior management and the sales department

Prepare performance reports and implement improvement measures

Your Profile Excellent German language skills (spoken and written, at least C1 level)

Several years of experience in a call center, ideally within facility management, cleaning services, or staffing

Proven experience in a leadership or supervisory role

Confident handling of CRM systems, dialer software, and MS Office (especially Excel)

Strong communication, organizational, and decision-making skills

Structured, solution-oriented, and motivational leadership style

High level of responsibility and the ability to prioritize effectively

We Offer A responsible leadership role in an international working environment

Attractive performance-based compensation with target and bonus options

Modern workplace and a motivated team

Flat hierarchies and short decision-making paths

Development opportunities within a growing corporate group