Operations & Control Tower Intern

Job Description

Operations Administration  Support daily operational administrative tasks and documentation  Maintain and update operational trackers, reports, and dashboards  Ensure data accuracy across Google Sheets / Excel  Assist with order processing, status updates, and exception tracking  Support process documentation and continuous improvement initiatives

Control Tower Operations  Monitor order flow, fulfilment, and delivery status  Track SLA performance, missed cases, and pending breach risks  Identify operational exceptions and escalate issues promptly  Support daily control tower reporting and performance summaries  Assist in coordination between operations, warehouse, and transport teams

General Support  Perform data validation and basic analysis for reporting  Prepare ad-hoc reports as required by the operations team  Support audits, reconciliations, and operational reviews  Assist with any other operational tasks assigned by the supervisor

Job Description Currently pursuing or recently completed a Diploma / Degree in:

Business Administration

Supply Chain / Logistics

Operations Management

Information Systems / Data Analytics or related fields

Proficient in Google Sheets / Microsoft Excel

Comfortable working with data, reports, and dashboards

Strong attention to detail and ability to follow processes

Good communication and coordination skills

Willingness to learn and take ownership of tasks