Learning Experience Designer
NeighborWorks as a Company and an Employer
For nearly 50 years, Neighborhood Reinvestment Corporation, a congressionally chartered national nonprofit known as NeighborWorks® America, has strived to make every community safer and more prosperous. Our network of excellence includes nearly 250 nonprofits in every state, the District of Columbia, Puerto Rico, and on Native lands. NeighborWorks offers grant funding, peer exchange, technical assistance, evaluation tools, and access to best-in-class training as the nation's leading trainer of housing and community development professionals. NeighborWorks network organizations build homes and apartments, expanding the supply of affordable housing in every community; provide financial counseling and coaching that increases self-sufficiency; encourage resident leadership; and collaborate with local stakeholders in the areas of health, economic development, employment, and education.
Caring for communities starts with caring for our internal community, our staff. Picture yourself in a collaborative and diverse hybrid environment surrounded by colleagues who challenge, encourage and inspire you. This opportunity offers an impressive total rewards package that includes a 401(k) match of up to 12%, 11 paid holidays, generous leave (including 40 hours of paid volunteer time) and industry-leading benefits. Start your career with NeighborWorks America and take advantage of our Staff Training and Education Program (STEP), designed to support continued learning and professional development. Our benefits are designed to support staff holistically, enabling them to give their best in both work and life.
We are a mission-based organization committed to building a high-performing work culture, guided by the following core values:
We hold ourselves and each other accountable.
We act with integrity.
We lead with curiosity.
We pursue excellence with courage.
We respect, honor and celebrate each other.
We collaborate with purpose.
Work at a Glance: Help bring learning to life.
Position Summary:
This position will provide specialized instructional design, content development, accessibility, and learning technology support across multiple learning initiatives. The candidate will work in partnership with the Learning Design team to support the review, revision and development of high-quality, accessible and engaging learning experiences across modalities. Additional duties may be assigned as needed.
Essential Duties/Responsibilities:
The Learning Experience Designer will support curriculum and digital learning initiatives through the following core activities:
- Course Development and Maintenance
Develop and maintain online learning content using a range of course authoring tools, including Articulate Rise and Storyline.
Implement instructional design best practices to support adult learners
Assist in the revision of existing course content based on curriculum updates and learner feedback
Support the design and development of courses for both VILT and ILT, including asynchronous mini-course development.
Assist in adapting courses for delivery across in-person, virtual instructor-led and self-guided modalities
- Accessibility and Quality Assurance
Conduct accessibility reviews and remediation of course materials
Ensure compliance with ADA, WCAG and organizational accessibility standards
Perform quality assurance reviews of learning materials and digital courses
Identify and resolve content, functionality and user experience issues
- Learning Management System Support
Assist in the review, update and maintenance of course content within Thinkific
Support course setup, testing and learner experience improvements
Assist with troubleshooting and content updates related to LMS delivery
Conduct course audits to ensure accuracy and consistency
- Multilingual Content and Translation Support
Assist with the translation and localization of learning materials using provided tools
Organize translated content within learning platforms and authoring tools
- Content Review and Continuous Improvement
Support content standardization efforts across the course catalog
Assist with special projects and strategic learning initiatives as needed
- Learning Innovation and New Modalities
Support the development and production of mini-courses and other emerging learning formats
Create interactive learning assets that support application, reflection, collaboration and problem-solving
Assist with multimedia production and learner engagement enhancements
Contribute to continuous improvement and innovation initiatives across the learning portfolio
Fiscal Responsibilities: N/A
Required Minimum Qualifications:
(a) Education: Bachelor's Degree in Education, Instructional Technology or related areas, and/or relevant work experience
(b) Experience: 5 years of experience in education, training, learning design or related areas
(c) Licenses, Certifications: N/A
(d) Competencies, Knowledge, Skills & Abilities:
The ideal candidate will demonstrate:
Strong instructional design and adult learning expertise
Experience in applying end-to-end instructional design methodologies
Strong understanding of learner-centered design principles and their application to creating effective user experiences
Excellent attention to detail and quality standards
Ability to support multiple projects and competing priorities
Strong collaboration and communication skills
Experience working independently in a remote environment
Comfort learning and adapting to new technologies and processes
(e) NeighborWorks America Staff are expected to demonstrate excellence in the following :
Sensitivity to racial, gender, sexual orientation and cultural differences
Effective, respectful, and timely communications with internal and external stakeholders
Listening effectively, seeks and accepts feedback
Analytic, thoughtful and strategic thinking
Considering the mission, objectives, and goals of NeighborWorks and demonstrating an understanding of the impact of her/his/their decisions and behavior on the organization
(f) Technology: Microsoft Productivity Suite, Generative AI, Articulate Rise and Storyline, LMS (Thinkific experience preferred but not required)
Preferred Qualifications:
Experience developing courses using Articulate Rise and Storyline or other course development tools
Video editing experience using Camtasia and/or other multimedia development tools
Knowledge of accessibility standards (ADA/WCAG) and remediation practices
Experience working within learning management systems, preferably Thinkific
Familiarity with multilingual learning content development and translation workflows
Experience supporting professional, workforce, or continuing education programs
Experience developing content for both self-guided and instructor-led learning environments
Experience designing project-based, experiential or problem-centered learning experiences
Experience developing workforce, professional development or adult learning programs
Familiarity with blended learning, virtual instructor-led training (VILT) and multi-modality course design
Experience creating learning experiences that emphasize application, collaboration and authentic assessment
Working Conditions:
(a) Travel: Travel required.
(b) Remote work environment.
Salary Range: $68,000-$95,000
The salary offered for the role will be based on a variety of factors, including geographic location, internal equity, and the candidate's qualifications/professional experience.
Special Provisions: N/A
Requisition Close Date: November 3, 2026, 5 p.m. ET
The use of artificial intelligence (AI) tools is strictly prohibited as candidates seeking employment with NeighborWorks America engage in our interview process. Prohibited uses of AI include but are not limited to, drafting and submitting misleading resumes, using or referencing AI-produced answers during any portion of our interview process, or using an AI notetaking tool. Candidates are welcome to take notes, but using AI is not permitted. Prohibited use of AI during the interview process will result in immediate disqualification. In compliance with the American with Disabilities Act, NeighborWorks America will consider reasonable accommodations requested by candidates seeking employment with our organization.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.