Pharmacy Support Account Manager

Become the trusted advisor helping pharmacies thrive!

Starting at $29/hour

Are you ready to build lasting relationships, solve complex challenges, and guide pharmacy teams toward success? At Liberty Software, we proudly partner with pharmacies nationwide, helping them support their patients with powerful, user-friendly software. We’re excited to grow our Account Management team with individuals who can deliver expert support and personalized service—acting as the dedicated point of contact for assigned pharmacy clients.

Please Note: This is a non-sales, in-person, role based in our Grapevine, TX office.

What You'll Do:

Build and maintain strong, long-lasting relationships with assigned pharmacy accounts, including owners, pharmacists, technicians, and clerks

Serve as the dedicated point of contact for inbound calls, emails, chats, and escalated tickets from assigned accounts

Diagnose and resolve software-related issues efficiently, escalating complex cases when needed

Accurately document all interactions and actions in tracking software

Provide guidance to configure software and computer settings to meet each client’s unique needs

Ensure timely and successful delivery of solutions by collaborating with internal teams

Communicate clearly with clients about ticket status, purchases, and requests

Assist with high-severity requests or issue escalations as needed

Become an expert on Liberty’s software suite to guide clients in best practices

Provide onsite and web-based training of Liberty’s pharmacy software as needed

Participate in occasional on-call rotation or overtime work when assigned

Qualifications:

Minimum 2 years of relevant experience required (customer service, retail pharmacy, technical support, or similar)

Pharmacy Technician certification and retail pharmacy knowledge a plus

Bachelor’s degree in business, communications, computer science, or related field preferred

Professional, friendly, and patient demeanor essential

Excellent verbal and written communication skills, able to engage all client levels—from pharmacy owners to clerks

Strong multitasking, organizational, and time management skills

Detail-oriented with strong typing and documentation abilities

Excellent listening and critical thinking skills

Experience with Liberty Software products is a plus

Solid basic computer skills and proven ability to quickly master new software applications

Benefits Starting Day One:

100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost

Family coverage available with Liberty contributing 50% of the premium

Fully vested 401(k) with employer match

Employer contributions to Health Savings Accounts (HSA )

Generous paid time off and paid holidays

Tuition reimbursement and continuing education support

Adoption expense reimbursement

Dependent Care Flexible Spending Account (FSA) for tax savings on childcare

Confidential counseling resources for mental health, financial planning, and more, via Optum EAP

Fully stocked breakroom

Think you’ve got what it takes to build lasting client relationships and deliver expert solutions? Let’s talk — Apply today!

#ID1 #ZR