Business Development & Operations Supervisor
ABOUT SERVI SAL
Servi SAL is building Lebanon's first trust-based marketplace for home and family services — connecting households with vetted, reliable freelance professionals. We are at the founding stage, and the person joining now will have a direct role in how the company is built and how it runs
THE ROLE
A Growth & Operations Lead to own the freelancer side of the Servi marketplace — from strategy and outreach to vetting, activation, and retention. This is a hands-on, field-heavy role that sits at the intersection of business development, operations, and marketplace management. The person will work directly alongside the co-founders to build the supply engine that makes Servi run.
KEY RESPONSIBILITIES
- Supply Growth Strategy & Planning
- Help define freelancer supply targets per vertical and area.
- Structure service verticals and sub-verticals, and set clear requirements per vertical, skills, certifications, experience, availability and others.
- Identify and prioritize acquisition channels and adjust supply planning based on operational needs and early demand signals.
- Supply Outreach & Partnership Coordination
- Build relationships with universities, public and private institutions, and community organizations to grow the freelancer network.
- Lead freelancer acquisition through job fairs, partnerships, cold outreach, referrals, and on-ground initiatives.
- Support ambassador and referral programs to accelerate supply growth, in addition to other initiatives.
- Pipeline Management & Conversion
- Own and manage the freelancer pipeline from initial reach and contact through to activation.
- Maintain structured tracking systems and dashboards, to monitor conversion rates across all onboarding stages.
- Identify drop-off points in the funnel and improve outreach messaging, scripts, and onboarding flows accordingly.
- Convert non-freelancers into service providers.
- Freelancer Vetting & Quality Control
- Own the vetting pipeline end-to-end: document collection, identity verification (KYC), interview scheduling, and onboarding.
- Define and enforce quality standards and acceptance criteria per vertical.
- Support Trust & Safety processes by ensuring proper verification, maintaining quality standards, and resolving issues when they arise.
- Marketplace Operations & Freelancer Management
- Ensure balanced supply across verticals and areas, monitor freelancer availability, readiness, and utilization.
- Build and maintain relationships with freelancers post-onboarding, supporting them through their engagements and growth.
- Monitor performance, engagement, and retention. Handle freelancer issues, feedback, and escalations.
- Support engagement initiatives to keep the supply base active and motivated.
- Reporting & Performance Tracking
- Maintain structured dashboards tracking acquisition, conversion, activation, and retention metrics.
- Provide regular reporting on supply growth, quality levels, and operational gaps. Track key KPIs and flag risks or bottlenecks.
- Research and act on insights around freelancer behavior, pricing, and vertical dynamics.
- Research & Process Benchmarking
- Research regional and global platforms to benchmark best practices in supply operations and freelancer management.
- Translate findings into internal playbooks, processes, and guidelines; contribute to building a structured knowledge base for scaling.
PROFILE & COMPETENCIES
- Education: Bachelor’s degree in business management, operations, project management, HR or a related field.
- Experience : 6 to 10 years in operations, business development, or marketplace environments. Startup experience is a strong advantage.
- Languages : Fluent in English and Arabic. French is a plus.
- Technical Skills : Advanced Excel / Google Sheets for data analysis, dashboards, and funnel tracking. Proficiency in Microsoft 365 and Google Workspace. Hands-on experience with CRM and field outreach tools. Comfortable with project management platforms. Strong digital organization habits.
- Soft Skills : Persistent and persuasive in the field. Data-driven and self-accountable. Adapts fast, works well with ambiguity, and thrives without a playbook. Tech-savvy — uses tools to move faster, not just to report.
WHO THRIVES HERE
This role is built for someone who is equally comfortable in the field building relationships and at a desk, managing pipelines and data. It is for serious owners who move fast without losing structure and want to build something that has never existed in this market.