Field Case Manager

Accountabilities: The Field Case Manager will serve as a key point of contact for patients, healthcare providers, and program partners, ensuring coordinated and personalized support throughout the patient journey. Main responsibilities include:

Act as the primary contact for physicians, healthcare teams, and program stakeholders within the assigned territory.

Build and maintain trusted professional relationships with healthcare providers and clinic staff.

Educate healthcare professionals on available program services, patient resources, enrollment processes, and therapy support options.

Support patients by helping navigate treatment access, reimbursement processes, and administrative requirements.

Review patient documentation and ensure completion of required forms, authorizations, renewals, and records.

Manage special authorization processes by preparing accurate submissions and providing reimbursement guidance.

Provide regular updates and recommendations to healthcare providers regarding patient status, program changes, and best practices.

Adapt support approaches based on patient and provider needs while identifying opportunities for service improvement.

Collaborate with internal teams to ensure effective program delivery and high-quality patient support.

Participate in healthcare education activities and maintain compliance with program standards and procedures.

Requirements:

The ideal candidate is a healthcare professional with strong interpersonal skills, attention to detail, and the ability to manage complex patient support processes independently. Required qualifications and skills include:

Registered Nurse (RN), Bachelor of Science in Pharmacy, science-related degree, or equivalent transferable healthcare experience.

Experience in case management, patient support programs, healthcare services, or related fields is an asset.

Knowledge of public and private third-party reimbursement processes.

Strong understanding of medical terminology and healthcare workflows.

Excellent communication skills in English; bilingual English/French communication skills are required for certain provinces.

Exceptional relationship-building and customer service abilities.

Ability to communicate confidently with physicians and healthcare professionals as a knowledgeable partner.

Strong organizational skills with the ability to manage multiple priorities and deadlines.

Ability to work independently in a remote environment while collaborating effectively with a broader team.

Strong analytical skills and attention to detail.

Proficiency with Microsoft Office and general computer applications.

Ability to adapt to changing priorities and manage sensitive or challenging situations.

Valid, unrestricted driver’s license and access to a reliable vehicle.

Ability to maintain a private, dedicated home office space suitable for remote work equipment.

Benefits:

The role provides a comprehensive compensation and benefits package designed to support professional growth, flexibility, and overall well-being, including:

Remote work flexibility with opportunities for meaningful healthcare professional interactions.

Full-time 15-month contract opportunity.

Competitive salary range of approximately CAD $81,428–$131,428.

Comprehensive medical, dental, and vision benefits.

Wellness programs supporting physical, emotional, financial, and social health.

Paid parental leave and caregiver support programs.

Family support benefits, including eligible dependent care and family-building resources.

Professional development opportunities, training programs, and mentorship resources.

Opportunities to participate in employee communities, volunteer initiatives, and learning programs.

Inclusive workplace culture focused on purpose, collaboration, and making a difference.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1