Call Center Trainee

Working Conditions: Working Days: Saturday to Thursday

Working Hours: 12:00 PM – 7:00 PM

Day Off: Friday

Job Summary We are looking for enthusiastic and customer-oriented Call Center Trainees to join our team. This role is ideal for fresh graduates or individuals looking to start a career in customer service. The trainee will handle customer inquiries, provide accurate information, and ensure a positive customer experience while receiving on-the-job training. Key Responsibilities Handle inbound and outbound customer calls professionally.

Respond to customer inquiries and provide accurate information about the company's services.

Record customer interactions accurately in the system.

Resolve customer complaints or escalate them to the appropriate department when necessary.

Follow up with customers as required to ensure satisfaction.

Maintain a high level of professionalism and customer service.

Adhere to company policies, procedures, and quality standards.

Meet daily and monthly performance targets.

Participate in training sessions and continuous learning activities.

Perform other duties assigned by the Team Leader.

Qualifications Fresh graduates are welcome to apply.

High school diploma or Bachelor's degree.

Previous customer service experience is a plus but not required.

Good communication and interpersonal skills.

Basic computer skills.

Ability to work under pressure.

Willingness to learn and develop.

Technical Skills Microsoft Office (Basic)

Basic Computer Skills

Data Entry

Soft Skills Excellent Communication Skills

Customer Service Orientation

Problem-Solving Skills

Active Listening

Teamwork

Time Management

Positive Attitude