Chief CRM & Customer Service

JOB DESCRIPTION

1. CRM & Loyalty Strategy

• Strategic Data Management: Lead and optimize the customer database system to ensure data accuracy and effective segmentation for marketing campaigns.
• Loyalty Program Excellence: Design and implement loyalty initiatives, including membership classification, point systems, and exclusive VIP programs (VIP Day, Member’s Day).
• Data Insights & Reporting: Analyze CRM...

QUALIFICATION

• Graduate from university, major in Business, Marketing, or Hospitality.
• Fluent in English, proficiency in Microsoft Office;
• Experience: Minimum 5 years in CRM/CS Management.
• Data driven mindset
• Proven experience...