Desktop Engineer

Job Overview

We are looking for a hands-on IT Support Engineer to provide onsite technical support for end users within a corporate and research environment. This role focuses on supporting workplace IT services, resolving device issues, and ensuring smooth day-to-day operation of end-user technology.

The position will be involved in device lifecycle management, user support, and maintaining IT service quality across the organization.

Key Responsibilities

• Provide onsite technical support for end-user devices including Windows, macOS, and Linux laptops and desktops
• Diagnose and resolve issues related to hardware, operating systems, applications, and IT peripherals
• Support users during device setup, onboarding, replacement, refresh, and decommissioning activities
• Assist with device migration initiatives as part of enterprise workplace technology standardization
• Work with hardware vendors and service providers to coordinate warranty repairs or replacements
• Support access to virtual desktop environments (VDI) and related connectivity issues
• Manage walk-in user support services and scheduled device support sessions
• Handle device distribution and returns through automated locker or loaner device systems
• Maintain accurate IT asset inventory records within the IT service management platform
• Participate in asset verification exercises to ensure asset records remain up to date
• Guide users on IT self-service tools and basic troubleshooting where appropriate
• Ensure incidents and service requests are logged and tracked properly in the service management system
• Follow internal IT security and data protection requirements

Requirements

Minimum 2 years of experience in IT support, deskside support, or end-user computing roles

Senior candidates should have 5 years or more relevant experience

Practical experience supporting

• Windows, macOS, or Linux environments
• Microsoft 365 applications and VPN access
• Endpoint security tools and device configurations
• Common workplace peripherals such as printers, monitors, docking stations, and mobile devices

Experience supporting technical, engineering, or lab-based environments will be advantageous

Understanding of ITIL processes such as incident and asset management is beneficial

Strong customer service mindset and communication skills

Able to support users across different office locations when required

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability