Event Service Specialist

Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

The Event Service Specialist will consistently deliver exceptional service to our client through excellent event service delivery. Along with other FIRST team members, the Event Service Specialist will represent the FIRST Solutions brand on-site within a well-known tech company. In this role you, your main focus will be to be the primary point of contact to successfully execute events, working with the FIRST team and various internal service providers.

This role requires full-time, on-site presence

Essential Duties & Responsibilities

Primary contact on the event day for event hosts, working hand in hand with event managers and service partners to ensure appropriate execution and service delivery in each area of event support including catering, audio/video production, security, transportation, and room setup support.

Work across various event spaces, traveling between different floors and buildings throughout the day

Coordinate and execute event logistics

Reviews all event needs and re-confirms or clarifies any areas of concern prior to event

Support events onsite which could include managing multiple events a day

Troubleshoot issues and escalate any advanced needs to the appropriate internal partner

Communicate any pertinent adds/changes to the event team and supporting services lines as needed (i.e.: guest count changes, schedule changes, room setup or catering changes)

Assist event managers in the planning of large-scale events

Support the end-to-end planning for small-scale events as needed

Provide administrative support for event managers by keeping tracking tools, event planning documents and internal planning systems up-to-date and accurate

Responsible for compiling reports related to on-site events including post-event data

Support the Guest Services team as needed, which could include but is not limited to guest check-in, wayfinding, swag organization and distribution and answering questions on event details

What We Are Looking For

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST.

Bachelor's Degree preferred

Position requires atleast 1 year of experience

Must be fluent in English

This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required. This is an on-site position.

Knowledge of basic and fundamental standards of event management and event operations

Excellent interpersonal, communication and organizational skills

Experience working cross-functionally with various levels of stakeholders in a fast-paced environment

Creative problem solver, resourceful, team player

Adaptability to situations and ever-changing demands

Highly organized with the ability to handle multiple tasks to meet strict deadlines

Excellent time management and multi-tasking skills

Ambitious and proactive with a calm and flexible approach to handling pressure

Experience working on large and complex databases is a plus

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth.

Comprehensive Medical Coverage

Meal Allowance (Vale-Refeição)

Food Voucher Benefit (Vale-Alimentação), where applicable

Transportation Voucher (Vale-Transporte)

Life Insurance Coverage

Employee Assistance Program (EAP)

Wellness Stipend

Complimentary Access to Headspace and Maven

13th-Month Salary in accordance with Brazilian labor law

Discretionary Performance Bonus Opportunity

Paid Vacation, Vacation Bonus, Public Holidays, and other statutory benefits in accordance with Brazilian labor laws and applicable employment requirements

#LI-MV2 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.