Senior Financial Support Advisors

At Evlo, we're committed to helping customers navigate financial challenges with fairness, empathy, and respect. As an award-winning consumer finance lender and five-time winner of the Moneyfacts Best Non-Mainstream Lender Award, we're growing our Financial Support team and have multiple Senior Financial Support Advisor opportunities available across the North East region.

Whether you're an experienced Collections Advisor, Financial Support Specialist, or Recoveries professional, this is an opportunity to join a business where you can genuinely make a difference while developing your career within a supportive and successful organisation.

Based within our Scotland operation, you'll become part of a team dedicated to delivering outstanding customer outcomes whilst helping customers regain control of their finances through sustainable and tailored solutions.

The Opportunity

As a Senior Financial Support Advisor, you'll work directly with customers experiencing financial difficulties, helping them find practical and affordable repayment solutions while ensuring fair customer outcomes and regulatory compliance.

This is a hybrid role, combining home and office working, operating on a rotating shift pattern Monday to Saturday.

You'll engage with customers through telephone, email, SMS and written correspondence, taking the time to understand their circumstances and provide the most appropriate support for their individual needs.

What You'll Be Doing

• Supporting customers experiencing financial difficulties with empathy and professionalism.
• Reviewing affordability, income and expenditure information to identify appropriate support options.
• Agreeing tailored repayment plans and sustainable solutions.
• Identifying vulnerable customers and ensuring appropriate support is provided.
• Managing accounts in line with FCA regulations, Consumer Duty and company policies.
• Maintaining accurate customer records and case notes.
• Supporting colleagues and contributing to a positive, collaborative team environment.

What We're Looking For

• Experience within Collections, Arrears, Recoveries, Financial Support or a similar financial services environment.
• Strong understanding of affordability assessments, forbearance and customer vulnerability.
• Knowledge of FCA regulations, Consumer Duty and Treating Customers Fairly principles.
• Excellent communication, negotiation and customer service skills.
• Experience handling customer conversations within a fast-paced, target-driven environment.
• A proactive and positive approach with a genuine passion for helping customers achieve fair outcomes.

Why Join Evlo?

At Evlo, we believe everyone deserves access to fair and responsible lending, even when they've experienced financial challenges in the past. For more than 20 years we've helped customers with transparent lending solutions and exceptional customer service.

In return, we offer:

• Competitive salary
• Annual bonus scheme
• Hybrid working once trained
• Private healthcare for you and your partner
• Life assurance
• Company pension scheme (3% employee / 8% employer contribution)
• 25 days holiday plus bank holidays
• Holiday buy and sell scheme
• Cycle to Work scheme
• Retail discounts and Techsave scheme
• Up to 3 paid volunteering days each year
• Career development opportunities

If you're looking for a career where you can combine your collections expertise with a passion for helping people, we'd love to hear from you.

Apply today to join Evlo's growing North East team and help customers take the next step towards financial stability.