Application Support Engineer
Our Company is working closely with a Prestigious Public Listed organisation in Singapore. Due to our dynamic expansion in projects, we are looking for Application Support Engineers to provide day-to-day operational and software maintenance support for assigned systems and applications. The role will be responsible for system monitoring, user support, incident management, basic troubleshooting, and coordination with higher-level technical support teams and vendors.
Responsibilities
- Monitor system health, application alerts, logs, dashboards, and notifications.
- Perform routine system health checks and identify abnormalities or service disruptions.
- Serve as the first point of contact for users experiencing system or application issues.
- Log, categorize, prioritize, track, and follow up on incidents and service requests using the ticketing system.
- Perform basic troubleshooting and initial diagnosis based on established procedures and knowledge guides.
- Collect relevant information such as screenshots, logs, error messages, and user observations for technical investigation.
- Support common user requests, including system usage guidance, password resets, account unlocks, and basic account-related matters.
- Escalate unresolved or complex issues to L2/L3 support teams or external vendors and follow through until resolution.
- Coordinate with system owners, technical teams, maintenance vendors, and users during incidents and maintenance activities.
- Provide timely updates on incidents, system disruptions, and recovery status.
- Maintain accurate incident records, troubleshooting guides, operational procedures, and knowledge base documentation.
- Prepare routine system health, maintenance, incident, and monthly support reports.
- Participate in training and knowledge-transfer sessions to develop and maintain familiarity with the supported systems.
- Provide 24/7 on-call support for Severity 1 / Critical incidents when required, including incident coordination, recovery support, and post-incident follow-up.
Requirement
- Diploma or Degree in Information Technology, Computer Science, Information Systems, Engineering, or a related discipline.
- Experience in application support, system support, IT operations, helpdesk, or service desk support is preferred.
- Basic understanding of system/application monitoring, incident management, troubleshooting, and user support.
- Familiarity with ticketing or IT service management tools would be an advantage.
- Able to interpret basic system logs and error messages and perform initial troubleshooting.
- Good communication and coordination skills, particularly when working with users, technical teams, and vendors.
- Able to maintain clear operational and incident documentation.
- Willing and able to provide 24/7 on-call support for critical incidents when required.
Other Information
- Training will be provided
Interested applicants, please email your updated resume (in MS Word or PDF) to contact@elecpro.sg indicating availability date, current and expected salary. Only short-listed candidates will be notified.