front desk agent

Education:

No degree, certificate or diploma.

Work setting:

Hotel, motel, resort.

Tasks:

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Process guests' departures, calculate charges and receive payments.
• Balance cash and complete balance sheets, cash reports and related forms.
• Follow emergency and safety procedures.
• Clerical duties (i.e. faxing, filing, photocopying).
• Answer telephone and relay telephone calls and messages.
• Provide customer service.

Computer and technology knowledge:

• Central reservation system (CRS).
• Spreadsheet.

Work conditions and physical capabilities:

• Attention to detail.
• Fast-paced environment.

Personal suitability:

• Client focus.
• Dependability.
• Efficient interpersonal skills.
• Excellent oral communication.
• Flexibility.
• Judgement.
• Organized.
• Reliability.
• Team player.

Screening questions:

Do you have experience working in this field?.

Experience:

1 to less than 7 months.

Employment terms options:

• Evening.
• Day.
• Weekend.