Customer Service Support (Japanese + English)

• Serve as the first point of contact for internal customers and suppliers, providing support in Japanese and English through ticketing tools, email, and phone channels.
• Handle inquiries and requests related to indirect procurement processes, including Purchase Requisitions (PR), Purchase Orders (PO), supplier management, goods receipt, invoice-related queries, catalog purchasing, and procurement system navigation.

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Qualifications

• Bachelor degree in related major
• Strong customer service mindset with excellent communication and stakeholder management skills.
• Ability to work effectively in a fast-paced, multicultural, and service-oriented environment.
• Strong problem-solving and analytical skills.
• Experience with procurement processes, ERP systems (e.g. SAP), and ticketing tools (e.g. ServiceNow) is an advantage.
• Proficiency in Japanese and English,...