Customer Service (English Speaker)

Responsibilities:

• Handle user complaints through inbound/outbound calls, emails, and messaging.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Exceed customers' expectations in terms of service quality and accuracy of information.
• Work collaboratively in a team to achieve required KPI elements and SLA targets.
• Acknowledge and resolve customer complaints through various communication channels.
• Keep records of customer interactions, transactions, comments, and complaints.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and deliver professional customer support.

Requirements:

• Minimum 1 year of experience in a Contact Center/Customer Service environment. Fresh Graduates are welcome to apply.
• Required languages: Strong English proficiency. CEFR B2 will be preferable.
• Experience in OTA / TMS is highly preferred.
• Must be willing to work on a 24/7 rotational shift.
• 5 working days, 9-hour shift inclusive of 1-hour break and short breaks
• Must be willing to commute and work in Yogyakarta City (Work From Office) - Sleman City Hall.
• High commitment to quality and strong focus on customer satisfaction.

Employment Details:

• Paid training program will be provided for new hires.
• 5 working days.
• Medical coverage (BPJS Health Care).
• BPJS Manpower.
• Attractive annual leave entitlement.
• Additional incentives for top performers.
• Permanent Role.