Program Manager

Our client is a global marketing services organization specializing in multi-channel B2B & B2C marketing solutions that connect their clients with their customers in powerful ways. Experts in defining, executing, and optimizing the customer journey, they offer end-to-end marketing services including consulting, strategic assessment, data, analytics, digital, social, mobile, print, fulfillment, logistics and contact center solutions.

Key Responsibilities:

Program & Client Coordination

• Act as the day-to-day operational lead for assigned client programs
• Coordinate all client touchpoints (emails, tickets, calls) in a timely and professional manner
• Facilitate collaboration across internal departments and third-party vendors
• Support the account management teams with their daily client management activities where needed
• Coordinate ongoing program deliverables, reports, meeting notes, and documentation of/updating of project procedures
• Participate in weekly client calls and quarterly business reviews

Project Implementation

• Take ownership of project implementations from initial planning and client alignment through execution, go-live, and post-implementation optimization
• Maintain clear and structured implementation documentation, process flows, and operational procedures
• Continuously evaluate implemented processes and identify opportunities for further optimization, efficiency improvements, and enhanced client experience
• Ensure operational readiness and successful handover into daily business operations after project completion

Client Relationship & Quality Coordination

• Help developing trusted relationships with client services teams and key client stakeholders
• Monitor program health and ensure SLAs, KPIs, and quality standards are consistently met
• Drive process improvements and identify opportunities for optimization
• Handle escalations from issue identification to resolution
• Assist in preparing client audits and quarterly business reviews

Reporting & Financial Coordination

• Prepare internal and external reports (daily, weekly, monthly metrics)
• Support monthly invoicing activities with accuracy and timeliness

What You Bring:

• Initial successful experience in a similar coordination, operations, or client service role—experience in pharmaceutical, fulfillment, or digital industries is a strong plus
• Strong client-first mindset, focused on understanding client needs and delivering measurable value
• Out-of-the-box mindset to translating client challenges into clear, achievable solutions
• Ability to balance strategic thinking with operational hands-on delivery to ensure solutions actually work for clients
• Ability to combine creative thinking with practical execution
• Analytical, process driven and critical mindset with a continuous improvement focus
• Comfortable working with figures and data
• Strong organizational, administrative and time management skills to handle various deadlines simultaneously
• Proficient written and verbal communication skills in Dutch, French and English (any additional language is a plus)
• Comfortable using Microsoft Office Suite (Excel, Outlook, PowerPoint, Word, Teams)
• Ability to communicate effectively with senior stakeholders, external partners and technical teams alike
• Eager to learn and pro-actively take ownership
• Professional Bachelor or university degree preferred