Assistant Spa Manager

Company description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job description

Oversee daily front office spa operations, ensuring smooth service delivery and high guest satisfaction

Support the Spa Manager in implementing SOPs and maintaining brand standards across all spa areas

Supervise spa reception and guest service teams, ensuring efficiency, professionalism, and consistency

Monitor appointment scheduling, ensuring optimal yield management and booking efficiency

Conduct daily operational checks to ensure cleanliness, safety, and presentation standards are met

Act as Manager on Duty in the absence of the Spa Manager when required

Ensure exceptional guest service is delivered at all touchpoints, including VIP and repeat guests

Personally handle guest feedback, concerns, and complaints with professionalism and urgency

Greet VIP guests and conduct spa tours when required

Monitor guest satisfaction and ensure personalized service standards are maintained

Promote upselling, retail sales, and rebooking to enhance guest experience and revenue

Support achievement of departmental sales targets, budgets, and forecasts

Assist in monitoring daily and weekly performance reports with Spa leadership

Ensure proper execution of retail and revenue-generating strategies

Support payroll and labour control in alignment with operational needs

Contribute to business development initiatives and promotional activities

Assist in training and coaching spa front-of-house staff in line with brand standards

Support employee development, performance feedback, and continuous improvement

Conduct or support departmental meetings and training sessions

Ensure adherence to safety procedures and spa protocols across the team

Ensure compliance with spa SOPs, safety regulations, and hygiene standards

Maintain confidentiality of guest and employee information

Uphold luxury service standards and brand expectations at all times

Qualifications

Degree or Diploma in Hospitality Management, Spa Management, Tourism, or related field

Minimum 2–3 years’ experience in a luxury spa environment, with supervisory or assistant managerial role exposure

Strong knowledge of spa operations, front office procedures, and guest service standards

Experience in scheduling, yield management, and retail or revenue-driven environments

Proficiency in spa reservation systems and basic PMS/POS systems

Excellent communication and interpersonal skills

Strong leadership, coaching, and team development abilities

High level of professionalism, grooming, and attention to detail

Ability to handle guest complaints and resolve issues effectively

Strong organizational and multitasking skills in a fast-paced environment

Flexible to work shifts, weekends, and holidays as per operational requirements