Attorney Performance Specialist

About ABC Legal Services:

ABC Legal Services is proud to be the nation's leading service of process and court filing company. Docketly is a subsidiary of ABC Legal Services, providing appearance counsel, covering simple creditors rights hearings. We find attorneys to stand-in on short, procedural hearings. We are looking for a team player that can roll up their sleeves and learn from the bottom up and be able to pick up multiple job duties quickly, and efficiently. We are growing and are looking for talented new team members to support our growth and solve exciting challenges!

Job Overview:

The Legal Performance Specialist will ensure that all hearing reports submitted by attorneys are reviewed for accuracy and completeness, with any discrepancies identified and resolved prior to publication. Will handle all attorney performance issues that arise such as Failure to Appears (FTA's), complaints, or sanctions to ensure that our attorney pool is best in class .

Key Responsibilities:  

Handles difficult or complicated attorney tickets, issues or complaints with appropriate documentation and resolution. Follows up with client should the issue affect them

Investigates inquiries regarding hearing report results, attorney performance and attorney history

Manages various performance widgets to ensure timely resolution of compliance tasks

Process and manage FTA's and Filtered attorneys; use trends and information gained to identify training needs and remediation

Monitor Learning Management System for attorneys

Assists with attorney services (calls, chats, tickets, emails, etc. from attorneys)

Follows good customer service standards in all aspects of the job

Identifies and suggests ideas for improving system and processes

Attends weekly team meetings. Prepares and participates as appropriate

Attorney training regarding our platform

Performs other duties as assigned

Qualifications:  

Ability to plan, multi-task and manage time effectively

Must have excellent verbal and written communication skills

Solid computer skills

Preferred

AI Experience

Legal Experience

Benefits:

Health, Dental, Vision insurance

401(k) with company matching

Paid time off

7 Paid company holidays

4 Floating holidays per-year

Life Insurance and AD&D Insurance

Long Term Disability

Health Care Reimbursement Flexible Spending Account

Dependent Care Flexible Spending Account

EAP (Employee Assistance Program)

Pet Insurance

Starting Pay: $15.00 -15.00 per hour

Schedule: Full-time Remote, Monday through Friday, 8:00am to 4:30pm MST