CUSTOMER SERVICE MANAGER

can work on public holidays can stand and work for long hours can work on shifts/change of shifts at least 10 years experience can work between different locations can drive have relavent certificate/diploma

Supervising day-to-day operations in the customer service area. Responding to customer service issues in a timely manner. Creating effective customer service procedures, policies, and standards. Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis. Implementing an effective customer loyalty program. Maintaining accurate records and documenting all customer service activities and discussions. Assessing service statistics and preparing detailed reports on your findings. Hiring and training new customer service agents. Managing the approved budget of the customer service department. Staying informed on the latest industry techniques and methods.