Technology Adoption & Change Manager

Role: Technology Adoption & Change Manager

Location: Port Harcourt

Work Mode: On-site

Job Summary

We are seeking an experienced Technology Adoption & Change Manager to lead the people and change agenda for technology transformation initiatives across the organisation. The role will be responsible for turning technology investments into measurable business value by driving user adoption, stakeholder alignment, behavioural change, and sustained use of digital solutions.

Working closely with business leaders, project teams, and key stakeholders, the successful candidate will develop and execute change and adoption strategies, lead user engagement and enablement programmes, and track adoption and benefits realisation.

The ideal candidate will combine strong change management expertise with practical experience supporting digital transformation and enterprise technology implementations, particularly SharePoint, Microsoft 365, Microsoft Teams, Power Platform, and other collaboration and productivity solutions.

Key Responsibilities

• Develop and execute comprehensive change management and technology adoption strategies that drive user acceptance, minimise resistance, and support successful implementation of digital solutions.
• Lead stakeholder engagement, communication, and user enablement initiatives across technology transformation programmes.
• Conduct stakeholder and change impact assessments to identify adoption risks, readiness gaps, and areas requiring targeted intervention.
• Design and deliver training programmes, awareness campaigns, communication plans, and adoption initiatives tailored to different user groups.
• Support the adoption and effective use of enterprise technology solutions, including SharePoint, Microsoft 365, Microsoft Teams, Power Platform, and other collaboration and productivity platforms.
• Partner with business leaders, technology teams, project managers, and other key stakeholders to ensure technology solutions are successfully implemented and embedded into day-to-day operations.
• Track adoption, utilisation, user engagement, and benefits realisation metrics, providing actionable insights and recommendations to improve adoption outcomes.
• Establish feedback mechanisms to understand user experience, adoption barriers, and opportunities for continuous improvement.
• Support knowledge management initiatives, user communities, champions networks, and other programmes that encourage sustained adoption and knowledge sharing.
• Develop change and adoption materials, including user guides, FAQs, communications, training materials, and other enablement resources.
• Promote a culture of continuous improvement and digital adoption across the organisation.

Requirements

• Bachelor’s Degree in Information Technology, Business Administration, Human Resources, Communications, or a related field.
• Minimum of 7 years’ relevant experience in Change Management, Technology Adoption, Business Transformation, User Enablement, Digital Transformation, or a related role.
• Proven experience supporting digital transformation and enterprise technology implementation projects, including platforms such as SharePoint, Microsoft 365, Microsoft Teams, Power Platform, and other collaboration or business productivity solutions, with a strong focus on change management, user adoption, and successful transition.
• Demonstrable experience developing and executing change management, stakeholder engagement, communication, training, and technology adoption strategies.
• Strong understanding of the people, process, and behavioural factors that influence successful technology adoption.
• Strong stakeholder management skills with the ability to engage effectively with business leaders, technical teams, project teams, and end users.
• Excellent communication, presentation, facilitation, and training skills.
• Ability to translate technical or technology-related changes into clear, practical messages and actions for business users.
• Experience tracking adoption, utilisation, user engagement, readiness, and benefits realisation is highly desirable.
• Experience working within enterprise technology environments and supporting large-scale transformation programmes will be an advantage.
• Relevant professional certifications such as Prosci Change Management, PMP, PRINCE2, Agile, ITIL, or CBAP will be an added advantage.

How to Apply

Interested and qualified candidates should send their resumes to cv@wragbysolutions.com.

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