Confirmation Specialist

Window Nation is growing fast, and we’re adding to our Call Center team in Fulton, MD. We’re looking for a Confirmation Specialist who enjoys talking with people, paying attention to details, and keeping schedules on track. This role combines outbound calling, appointment confirmation, and accurate data entry to help customers feel prepared and informed. If you like structured work, clear expectations, and being part of a team that values reliability and professionalism, you’ll feel right at home here.

Core Responsibilities Calling customers to confirm appointment dates, times, and details

Reviewing and updating customer and appointment details to ensure data accuracy and eligibility requirements

Communicating clearly about reschedules, cancellations, or changes

Updating and documenting call outcomes accurately in company systems and databases

Partnering with sales and scheduling teams to share updates with customers and finalize appointments, while keeping calendars accurate

Answering questions and resolving basic scheduling issues

Delivering a courteous, professional, and positive customer experience on every call

Basic Qualifications High school diploma, GED, or equivalent

Minimum of at least 6 months of direct experience in a call center, customer service, sales support, or similar customer-facing role

Ability to accommodate work schedules between 8:00 AM - 9:00 PM plus one Saturday or Sunday shift.

Preferred Qualifications Clear and professional phone communication

Strong attention to detail and accuracy in data entry and documentation across multiple systems

Ability to multitask in a fast-paced environment

Comfort using computers and Microsoft Office tools

Good judgment and the ability to work independently

A positive, team-focused attitude

This is an onsite role at our headquarters in Fulton, MD (Howard County). Candidates from Columbia, Laurel, Clarksville, Maple Lawn, Hanover, Severn, Annapolis, Baltimore, College Park, and surrounding areas are encouraged to apply.

#LI-LM1 Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law. At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.