Technical Analyst - 12-14 Month Co-Op

At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM , 2023 Ventana Research Revenue Performance Management (RPM) Value Index , Gartner Peer Insights , 2024 Gartner SPM Market Guide , and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here’s why you’ll thrive at Varicent:

Innovate with Purpose: Build impactful solutions for customers worldwide.

Join Excellence: Work in a diverse, collaborative, and innovative team.

Shape the Future: Lead in redefining revenue optimization.

Grow Together: Unlock your potential in a supportive environment.

Join us at Varicent—where your talent and ambition meet limitless opportunities for success!

As a Technical Analyst, you will work with experienced technical professionals to support customers using Varicent's on-premise and SaaS solutions. As part of the Customer Support organization, you will investigate technical issues, collaborate with cross-functional teams, and help customers maximize the value of their solutions. This role provides exposure to a variety of technologies and offers the opportunity to develop technical troubleshooting, customer communication, and problem-solving skills in a customer-facing environment.

What You Will Be Doing

Investigate and troubleshoot technical issues across assigned products and applications

Collect and analyze logs, diagnostic information, and system data to identify root causes

Reproduce issues in test environments and document findings for further investigation

Communicate progress, updates, and resolutions to customers in a timely manner

Maintain accurate case records and customer interactions within support systems

Collaborate with developers and internal teams to resolve customer issues

Share product knowledge and best practices to help customers improve utilization of Varicent solutions

Contribute to delivering a positive and consistent customer support experience

What You Bring

Experience troubleshooting software or technical issues using a structured, analytical approach

Knowledge of relational database concepts and SQL

Familiarity with client-server architecture and web-based applications

Ability to install, configure, and maintain software applications

Strong problem-solving and critical-thinking skills

Ability to communicate technical information clearly to both technical and non-technical audiences

Strong written and verbal communication skills in English

Ability to manage multiple priorities and work effectively in a collaborative environment

Success Outcomes

First 3 Months

Complete onboarding and product training requirements

Develop familiarity with support tools, processes, and escalation paths

Begin assisting with customer cases while demonstrating effective communication and documentation practices

4–8 Months

Manage assigned support cases with increasing independence

Consistently investigate, document, and troubleshoot technical issues

Collaborate effectively with internal teams to progress customer issues toward resolution

Demonstrate proficiency using support systems and troubleshooting tools

9–16 Months

Independently manage a portfolio of support cases from investigation through resolution

Consistently provide clear and timely customer updates

Identify recurring issues and contribute recommendations for process or knowledge-base improvements

Demonstrate strong technical troubleshooting capabilities and customer support skills

This is a 12-14-month Full-Time Co-op contract.

For this role, the estimated hourly salary is C$30.00 CAD. In addition to base salary, our compensation package may include bonuses, commissions for eligible sales roles, and a comprehensive benefits package. The actual base salary will vary based on factors including individual qualifications and market data, as objectively assessed during the interview process.

This posting is for an existing vacancy.

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement — not replace — human decision-making.

Overview of Benefits:

Time Off — PTO and public holidays to rest, recharge, and do what matters most

Ignite Days — Dedicated learning days to support continuous growth, skill development, and professional learning

Financial — Compensation that reflects your market and your value.

Flexibility — Work where you thrive, with remote and hybrid options available across most regions

Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accomodations@varicent.com

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