Human Resources Generalist

Your tasks

1. Talent Acquisition & Candidate Evaluation

• Inbound Screening & Evaluation: Conduct initial competency pre-screens for open roles across all departments against established performance rubrics and talent scorecards.
• North American Full-Cycle Recruitment: Partner with hiring managers to manage the candidate pipeline across Canada and the US—from posting and active sourcing through to assessment coordination and offer issuance.
• Assessment Administration: Coordinate and interpret pre-hire capability and behavioral assessments using tools like Workwolf and TestGorilla.

2. Onboarding, Offboarding & Integration

• Onboarding Execution: Facilitate the operational onboarding process for new team members, coordinating orientations, system setups, and introductory touchpoints.
• Compliant Offboarding: Administer departure workflows, conduct offboarding documentation, issue separation agreements, coordinate asset recovery, and partner with IT to ensure system access deprovisioning aligns with SOC 2 compliance standards.

3. Global HR Systems, Operations & Automation

• System Integrity: Maintain the accuracy and completeness of employee records across global jurisdictions within BambooHR.
• Employee Helpdesk & Support: Act as the first point of contact for employee inquiries regarding company policies, employment confirmation letters, remote work parameters, and leave requests.
• Data Audits & Analytics: Run routine data integrity audits and prepare monthly operational HR metrics (retention, time-to-fill, onboarding completion) for leadership review.
• Workflow Automation: Assist in deploying and maintaining internal HR automation tools (including conversational HR bots and structured knowledge bases) to streamline routine administrative requests.

4. Total Rewards, Workplace Culture & Compliance

• Benefits Coordination: Oversee Canadian and US group benefit enrollments, status changes, and plan administration starting from day one of employment.
• Payroll Liaison: Collaborate with external payroll partners, verifying and submitting bi-weekly payroll changes, deductions, and adjustments.
• Culture & Engagement: Lead workplace engagement initiatives and social committees (virtual and in-person events, wellness programs, and annual celebrations).
• Audit & Regulatory Compliance: Support annual HR audit readiness for SOC 2 security controls, maintain workplace health and safety (JHSC) documentation, and ensure adherence to Ontario employment standards (ESA, AODA).

Requirements

Required

• Experience: 2 to 4 years of progressive HR operations, people operations, or talent acquisition experience,ideally within a software, technology, or professional services environment.
• Language Proficiency:Full professional fluency in both English and Spanish (written and verbal)* is required to facilitate collaboration between our North American, Spanish, and LATAM teams.
• Candidate Assessment Skills: Direct experience conducting structured, behavioral, or competency-based interviews and utilizing evaluation scorecards.
• Technical Systems Aptitude: Hands-on operational experience with modern HR tools—such as BambooHR, Lever (or equivalent ATS), Confluence, Jira, and Google Workspace.
• Legislative Knowledge: Strong working knowledge of Canadian employment standards (Ontario ESA, Human Rights, OHSA, and AODA).
• Work Style: High attention to procedural precision, disciplined record-keeping, and the ability to exercise sound escalation judgment on sensitive matters.
• AI Tooling & Evaluation: Familiarity with modern AI productivity applications and the ability to assess candidates' practical usage of AI tools during the screening and interview process.
• AI & Workflow Fluency: Practical experience leveraging AI-augmented tools (e.g., ChatGPT, Claude, Microsoft Copilot) to accelerate daily workflows—such as drafting policies, building interview rubrics, synthesizing data, and optimizing routine HR operations.

Preferred

• Familiarity with cross-border HR support across Canada, the US, and LATAM.
• Exposure to SOC 2 HR audit preparations and evidence gathering.
• Experience administering group insurance benefits and coordinating outsourced payroll workflows.