IT Administrative Officer – Trillium
Wymagane:SecurityPrincipal
The IT Administrative Officer is responsible for ensuring that all technology, equipment, and digital systems across Trillium's branches run smoothly, securely, and efficiently, supporting staff with day-to-day technical needs while maintaining the infrastructure, budget, and reporting standards of the department.
- Equipment & Maintenance:
- Monitor and track camera issues across branches; report to the technician for repair
- Follow up to confirm technician's work is completed correctly before closing the issue
- Ensure all IT gadgets are functioning properly at all times; escalate after-hours emergencies
- Coordinate sending equipment out for maintenance and retrieving it afterward
- Distribute and collect IT gadgets across branches per the admin yearly calendar
- Purchase and replace any damaged materials/equipment.
- Network & Connectivity:
- Monitor and troubleshoot Wi-Fi/internet connectivity per branch, not limited to cameras
- Coordinate with ISPs/vendors on outages and router issues.
- Software & Systems:
- Manage software licenses and antivirus across branches
- Support computers, laptops, and printers
- Support attendance systems across branches:
- Data Security & Backups:
- Manage camera footage retention/backup policy
- Manage password policies and credential handling
- Revoke system/account access promptly when staff leave.
- Asset Management:
- Maintain an inventory/tracking log of all IT equipment.
- Budget:
- Set the IT budget for the new academic year
- Monitor and stay within the monthly IT budget per branch.
- Branch Coverage:
- Team of three; the 12 branches are divided among them
- Each person visits their assigned branches weekly
- Available by phone during working hours for branch IT support
- Present on Saturdays for checkpoints and progress reports with branches
- Present on graduation days as needed
- Cover for each other (help desk) on branches they can't personally reach.
- Digital Accounts & Platforms:
- Manage all email accounts
- Manage Zoom accounts; create Zoom meetings as requested
- Upload event videos/recordings to WeTransfer links for distribution.
- Reporting:
- Submit weekly reports and reports directly to the Chef Administrative Officer