ERP Shaw
Company Description
Sutherland is seeking a dynamic and intuitive person to join us as a Professional Talent Acquisition / Recruiter. We are a group of energetic and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
As a Technical Support Associate, you will deliver customer service to clients and customers of an American publicly traded Internet domain registrar and web hosting company, all via phone.
Qualifications
KEY RESPONSIBILITIES:
- Resolve customer issues and upsell;
- Identify and relate with various customer needs and scenarios;
- Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner;
- Remain updated in client and industry led processes, technology applications, utilities, and products;
- Utilize various client based tools and applications for customer management and servicing;
- Transfer customers to appropriate departments when required;
- Conduct data entry, documentation, and case management;
- Work and partner with others within a team-based environment; and
- Achieve and maintain required metrics and goals.
KEY RESPONSIBILITIES:
- Resolve customer issues and upsell;
- Identify and relate with various customer needs and scenarios;
- Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner;
- Remain updated in client and industry led processes, technology applications, utilities, and products;
- Utilize various client based tools and applications for customer management and servicing;
- Transfer customers to appropriate departments when required;
- Conduct data entry, documentation, and case management;
- Work and partner with others within a team-based environment; and
- Achieve and maintain required metrics and goals.
Additional Information
All your information will be kept confidential according to EEO guidelines.