front desk manager

Education:

College/CEGEP.

Work setting:

Relocation costs covered by employer. Hotel, motel, resort.

Tasks:

• Supervise staff.
• Conduct performance reviews.
• Conduct training sessions.
• Perform front desk duties.
• Prepare marketing plans.
• Address customers' complaints or concerns.
• Assist clients/guests with special needs.
• Co-ordinate, assign and review work.
• Requisition materials and supplies.
• Hire and train staff in job duties, safety procedures and company policies.
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery.
• Perform same duties as workers supervised.

Work conditions and physical capabilities:

• Fast-paced environment.
• Work under pressure.
• Tight deadlines.
• Attention to detail.
• Standing for extended periods.
• Large workload.

Personal suitability:

• Client focus.
• Efficient interpersonal skills.
• Excellent oral communication.
• Team player.
• Dependability.
• Judgement.
• Organized.

Experience:

1 year to less than 2 years.

Employment terms options:

• Morning.
• Night.
• Day.
• Weekend.