Client Solutions Lead

Company Overview:

Strive Pharmacy is a personalized compounding pharmacy built on a simple conviction: medicine should fit the patient, not the other way around. We started Strive because we believed the pharmaceutical industry was overdue for a more human approach—one that prioritizes individualized care, clinical nuance, and genuine partnership with patients and providers.

Compounding gives us the tools to do that. Every formulation we prepare is built to the specific needs of a specific person, and every interaction we have is guided by that same commitment to personalized care.

We're growing, and we're looking for people who share that conviction. If you're ready to be part of a pharmacy that takes the work seriously and the people even more seriously, we'd like to meet you.

Mission:

Strive exists to disrupt an industry long overdue for a more personal approach to care. We put the human element at the center of everything: every formulation, every patient interaction, every provider partnership. We're not just a compounding pharmacy. We're a team on a mission to change what personalized healthcare looks and feels like.

*Eligible for AZ Pharmacists only*

Position Type: Onsite - Mesa, AZ

Hours: Monday - Friday; 9:00am - 5:30pm

Position Overview:

We’re seeking a cross-functional professional to support our technical implementation team. This role combines technical expertise, clinical understanding, and project coordination to manage client onboarding, standardize pharmacy product workflows, and ensure system readiness. Ideal candidates will have experience with pharmacy management systems (PMS), strong communication and documentation skills, and the ability to manage multiple client-facing projects simultaneously.

Key Responsibilities:

Integration & Client Readiness:

Serve as the technical and workflow liaison during client onboarding and configuration

Initiate and coordinate “Fast Track” implementation prep for new clinics, including clinical template management

Manage multiple integration projects simultaneously, maintaining clear communication and timelines

Support cross-functional communication between product, clinical, support, and integration teams

Lead communication with our PMS support teams to request integration credentials and configure webhooks

Product Standardization & Testing:

Review pharmacy orders in sandbox environments to ensure accuracy and workflow alignment

Test and validate pharmacy orders in production systems for consistency and product readiness

Perform regular audits of pharmacy orders to ensure compliance with system standards and clinical expectations

System Configuration & Technical Tasks:

Add new products and templates into the PMS in collaboration with the pharmacy product team

Test and validate webhook integrations to ensure reliable communication with external systems and PMS platforms

Monitor system behavior and escalate integration issues or configuration gaps as needed

Documentation & Communication:

Write and maintain technical SOPs and documentation for client-facing processes and internal workflows

Communicate changes in pharmacy product capabilities and integration steps clearly and effectively

Collaborate with product managers and L&D to ensure updates are incorporated into training and knowledge systems

Required Qualifications:

3–5 years of experience in pharmacy technology, healthcare SaaS, or clinical systems integration

Working knowledge of multiple PMS platforms (e.g., QS/1, PioneerRx, Liberty, McKesson EnterpriseRx, etc.), familiarity with LifeFile is preferred

Strong technical writing skills (SOPs, product changes, client documentation)

Proficiency with Microsoft Office (especially Excel, Word, PowerPoint)

Experience managing multiple client projects or integrations simultaneously

Strong interpersonal and communication skills—comfortable with both technical teams and client stakeholders

Preferred Qualifications:

RPh with 2-3 years of experience

Familiarity with HL7, NCPDP, webhook APIs, or EHR/EMR integrations

Experience in pharmacy operations or clinical informatics

Hands-on experience with tools like HubSpot, Slack, or similar

Understanding of pharmacy order workflows and medication dispensing standards

Personal Attributes:

Analytical and thorough—you notice inconsistencies and fix them before they become problems

Client-focused—you understand pharmacy workflows and speak the language of healthcare users

A bridge-builder—able to translate between clinical, technical, and business teams

Process-minded—you’re excited to document and improve repeatable, scalable workflows

Work Environment:

This position is primarily based in an onsite work environment. The role requires regular periods of sitting, standing, and computer use, with occasional lifting as needed. Reasonable accommodations may be made for individuals with disabilities. Join Us in Making an Impact:

At Strive, the work is real and the impact is direct. Every role here contributes to a patient experience that's more personal, more attentive, and more human than what most people have come to expect from a pharmacy. Apply today and help us raise the bar.

Benefits/ Perks:

Strive Pharmacy offers a comprehensive benefits package, including:

Employer-paid healthcare coverage, effective the 1st day of the following month of your hire date

Free Strive compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider

Paid time off

Sick time

FSA and HSA options

Parental leave

401(k) with employer matching

Life insurance

Vision and dental insurance

Veterinary insurance

Culture:

Culture isn't an afterthought at Strive. It's something we actively build. At our Gilbert, Arizona location, that looks like Food Truck Fridays and Casual Fridays. Company-wide, we also celebrate throughout the year with holiday potlucks and seasonal gatherings. We're committed to supporting the personal and professional growth of every employee, inside and outside the workplace.

EEO:

Strive Pharmacy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state or local laws.

Disclaimer*** Please do not call the pharmacy location with questions about your application or interview. A talent acquisition partner will reach out to you.