Technology Telemarketer

Responsibilities:

Telemarketing & Lead Generation:

• Make daily outbound calls to potential customers and business prospects.
• Contact and qualify leads generated through online enquiries, marketing campaigns, referrals, and prospect databases.
• Introduce and professionally explain the company's software products, digital platforms, and technology services.
• Identify customer needs and recommend appropriate technology solutions.
• Schedule product demonstrations, consultations, and sales meetings.
• Consistently follow up with prospective customers to improve conversion rates.

Social Media Management & Digital Engagement:

• Manage and maintain the company's business social media accounts.
• Create, schedule, and publish engaging promotional content.
• Respond professionally to enquiries, comments, and messages.
• Promote technology products, services, offers, and company updates.
• Generate and capture sales leads through social media engagement.
• Monitor social media performance and identify opportunities for increased engagement and customer acquisition.

CRM & Customer Relationship Management:

• Maintain accurate and up-to-date prospect and customer information in the company's CRM system.
• Record calls, conversations, enquiries, follow-ups, and sales activities.
• Track leads through different stages of the sales pipeline.
• Schedule reminders and maintain consistent communication with prospects.
• Support existing customer relationships and identify opportunities for repeat business.

Sales Conversion & Invoicing:

• Convert qualified prospects and enquiries into paying customers.
• Follow up on quotations, proposals, and pending purchase decisions.
• Prepare and issue customer invoices using approved company systems.
• Track invoice status and follow up professionally on outstanding payments.
• Coordinate with relevant departments to ensure smooth customer onboarding after payment.
• Maintain accurate records of successful conversions and sales transactions.

Reporting & Performance Management:

• Prepare daily and weekly reports on calls, leads, follow-ups, conversions, and sales activities.
• Monitor sales targets and conversion performance.
• Track social media enquiries and campaign-generated leads.
• Recommend improvements to customer acquisition and follow-up strategies.
• Work toward assigned sales and customer acquisition targets.

Requirements:

• OND in Marketing, Business Administration, Mass Communication, Information Technology, or a related discipline.
• Previous experience in telemarketing, telesales, digital marketing, customer service, or business development is an advantage.
• Excellent spoken and written English communication skills.
• Strong persuasion, negotiation, and customer relationship skills.
• Ability to confidently communicate with business owners, executives, and prospective customers.
• Good working knowledge of social media platforms, especially Facebook, Instagram, LinkedIn, and WhatsApp Business.
• Familiarity with CRM software, customer databases, and sales pipeline management.
• Basic understanding of invoicing, quotations, and payment follow-ups.
• Good computer literacy and ability to quickly learn new digital tools.
• Interest in software solutions, artificial intelligence, business automation, and emerging technologies.
• Strong organisational skills, attention to detail, and ability to multitask.
• Self-motivated, disciplined, professional, and comfortable working with measurable sales targets.