Product Quality Manager – Co-Manufacturing
Title: Quality Assurance Manager – Co-Manufacturing Location: Hybrid, Tri-state area preferred Reports to: Director of Suppy Chain - Manufacturing About the Company Located in Seattle Washington, Skinny Dipped was founded by a mom and daughter and her two best friends after realizing that nothing is more important than time spent with the ones you love. Starting out of their Seattle kitchen, the four women created Skinny Dipped: thinly dipped chocolate almonds that are exceptionally good-for-you and ridiculously delicious. The company is proud to remain a women-led business driven by the belief that healthy snacking should make both you and your body happy. Our Mission We craft snacks that nourish your body and your spirit. We believe everyone deserves to eat the kind of delicious, nutritious and clean food we’re fortunate enough to share with our own families and friends. As a women-founded company, we are committed to raising up and supporting women and the children they care for in both our local communities and around the globe. Because no one, especially a child, deserves to go without love or food. Position Description The Product Quality Manager – Co-Manufacturingsupports efforts to safeguard SkinnyDipped brand integrity by maintaining and implementing diligent controls over established quality programs. A significant portion of this role will involve direct oversight of and collaboration with SkinnyDipped contract manufacturers in an on-site capacity. This role will spend up to 60% on site at manufacturing facilities, and ~40% working from home. The Quality Professional will emulate an attitude of continuous improvement and have a high level of both verbal and written communication to ensure that policies, procedures and instructions are in place, understood and acted upon to meet best in industry standards. Research and use company resources to understand and advise on regulatory rules and laws pertaining to industry and SkinnyDipped products.
- Co-Manufacturer Quality Oversight
Responsibilities focused on day-to-day quality control at external manufacturing partners.
Oversight and ownership of quality elements at all co-manufacturing sites
First line of defense and primary quality contact for co-manufacturers
Travel to partner facilities (domestic and international) as required
Communicate quality expectations, specifications, and procedures to co-mans
Support co-manufacturers by monitoring product quality and providing feedback, collaborate on enforcement of best practices and adherence to specifications
Lead routine quality meetings with co-manufacturers
Stay informed of production schedules at all co-manufacturers
Report performance metrics related to co-manuifacturer product quality internally
- Product Conformance Management
Responsibilities related to identifying, documenting, and resolving product quality issues.
Set and enforce product non-conformance benchmarks and pass/fail criteria
Develop, maintain, and trend non-conformance reports
Analyze production records to confirm compliance
Collaborate with Supply Chain on disposition of non-conforming material
Investigate quality issues and unexpected events
Support customer complaint investigations and root-cause analysis
Maintain traceability and lot-code hold systems
- Quality Systems & Continuous Improvement
Responsibilities that ensure a robust, auditable quality framework.
Maintain and improve the Quality Systems Manual
Maintain quality policies, programs, and procedures
Trend quality data to support continuous improvement
Monitor compliance to internal and external standards
Analyze data and report on customer consumer complaints
- Supplier & Ingredient Quality Management
Responsibilities that ensure upstream quality and compliance.
Manage Supplier Approval Program
Collect and maintain supplier documentation
Approve and track ingredient and material suppliers
Maintain records of supplier approval
- Certifications and Standards Management
Responsibilities ensuring products meet regulatory and certification requirements.
Manage third-party certifications (Non-GMO, Kosher, Fair Trade, etc.)
Stay current on regulatory and litigation trends
Ensure products and processes meet applicable regulations
- Documentation & Specification Control
Responsibilities related to data integrity and external communication.
Maintain quality documentation, enforcing established document control procedures
Support Sales with customer-facing documentation
Manage customer portals
Maintain packaging specifications for co-manufacturers
- Sensory, Shelf-Life & Product Integrity
Responsibilities protecting brand quality and consumer experience.
Conduct sensory evaluations with founders and sensory panel
Participate in shelf-life tastings and report on findings / trends
Ensure sensory attributes are maintained over time
- New Product & Commercialization Support
Responsibilities supporting product launches and innovation.
Participate in product launch meetings
Ensure quality requirements for new products are met
Support transition from development to finished goods
- Cross-Functional Partnership
Responsibilities that connect QA to the broader business.
Partner with Supply Chain on day-to-day quality involvement
Collaborate with R&D on product formula changes, product commercialization effotrs, and product specification development
Support Marketing with customer complaint handling and packaging changes
Support Sales with quality documentation
Education and Experience BA/BS required, MS a plus
Food Science or related science degree
Experience working for large CPG brand as well as challenger brand
Ability to work independently with accountability of time
HACCP certified
PCQI certified a plus
BRC/SQF Practitioner or equivalent a plus
Strong sensory evaluation skills and a passion for food
Strong PC skills including MS Office
Experience working cross functionally
Strong analytical skills and ability to understand manufacturing data
Compensation and Benefits Competitive salary
Annual performance bonus
Equity opportunity
Excellent medical/dental/vision benefits
401(k)
Paid time off to volunteer
Additional benefits including wellness & technology stipends
A fun, entrepreneurial atmosphere and positive culture
A bit more about us We’re a female-founded success story. This alone–regardless of the industry–requires true grit, mettle, and perseverance. It’s not easy out there! And, culture-wise, we operate with an ethos that any idea is plausible until it isn’t. A wild flavor mix prepared with an all new application? We’re trying it. Changing up a logistical step to improve taste (and keep things clean), even if it means significant investment and time? We’re doing it. We march to the beat of our own drum–you could say it’s prideful, but, more so, it’s that we operate with conviction and we do. not. hesitate. The world can be an intimidating place. But we’re not phased.
A bit more about us We’re a female-founded success story. This alone–regardless of the industry–requires true grit, mettle, and perseverance. It’s not easy out there! And, culture-wise, we operate with an ethos that any idea is plausible until it isn’t. A wild flavor mix prepared with an all new application? We’re trying it. Changing up a logistical step to improve taste (and keep things clean), even if it means significant investment and time? We’re doing it. We march to the beat of our own drum–you could say it’s prideful, but, more so, it’s that we operate with conviction and we do. not. hesitate. The world can be an intimidating place. But we’re not phased.