Assistant Manager - Tenant Relation
Tenant relationship manager responsibilities
The tenant relationship manager is responsible for building, curating, and sustaining a high-performing portfolio of food and beverage operators for Seven Al Hamra Food Hall. The role ensures that every tenant is successfully onboarded, operationally integrated, commercially supported, and strategically aligned with the food hall’s brand, financial objectives, and customer promise.
Reporting to the F&B manager and working closely with the TGP Food Hall Director, this role connects commercial curation, tenant performance, and on-site execution, ensuring the right brands are in the hall, performing well, and delivering an exceptional guest experience.
Requirements
- Tenant onboarding & integration
Design, implement, and continuously improve the food hall tenant onboarding program
Coordinate with operations, facilities, finance, marketing, IT, and compliance to ensure seamless store openings
Guide tenants through all onboarding stages including documentation, systems, training, and operational readiness
Deliver structured tenant orientations covering facilities, systems, SOPs, brand standards, and policies
Review tenant menus, workflows, layouts, and equipment plans to ensure alignment with food hall operations
- Tenant relationship management
Act as the main commercial and operational relationship owner for all tenants
Maintain regular contact with tenants to monitor performance, satisfaction, and challenges
Support menu changes, concept updates, and brand evolution within the food hall framework
Resolve tenant issues through coordination with operations, health & safety, and facilities
Serve as the first point of contact for new tenancy inquiries and operator engagement
- Performance monitoring & reporting
Use operations and POS systems to track tenant sales, orders, revenue, and performance
Develop monthly tenant dashboards including:
• Revenue vs budget
• Order volumes
• Trends and variances
Translate data into insights and recommendations to improve tenant and food hall performance
Monitor customer behavior and feedback to identify curation or operational gaps
Build growth dashboards showing food hall and tenant evolution over time
- Tenant curation & portfolio strategy
Curate a balanced and attractive mix of cuisines, concepts, and price points
Apply entry standards for joining the food hall
Conduct regular curation gap analysis to identify:
• Overperforming and underperforming concepts
• Missing cuisines or customer segments
Prioritize onboarding and off-boarding decisions in line with financial and brand objectives
Research the market and proactively source new operators locally and internationally
- Strategic planning & business development
Develop and maintain a tenant pipeline and onboarding roadmap
Create a forward-looking curation strategy aligned with:
• Food hall vision
• Customer demographics
• Revenue targets
Work with the TGP Food Hall Director and GM to plan phased expansions, replacements, and upgrades
Experience & education
5+ years experience in hospitality, food halls, retail leasing, F&B operations, or tenant management
Experience managing multi-brand or multi-operator environments
Market & industry knowledge
Understanding of restaurant operations, menus, and kitchen workflows
Curious about food, trends, and consumer behavior
Technical & professional skills
Advanced verbal and written English (Arabic preferred)
Strong commercial and analytical background
Data-driven decision making and dashboard reporting
Strong Microsoft Office, POS, CRM, and reporting system capability
Leadership & personal attributes
Strong stakeholder and relationship management skills
Confident communicator with operators, landlords, and senior management
Commercially minded but brand-driven
Highly organized and detail-oriented
Able to operate between strategy and on-the-ground execution