Operation
Wymagane:E-Commerce
About the company
Serat Studio specializes in designing and selling home décor and fashion products featuring artistic designs inspired by Egyptian and Arab art and heritage, through our online store.
Your tasks
Job Responsibilities
- Preparing orders and checking them before shipment.
- Working with Shopify and Bosta shipping systems.
- Handing over orders to the shipping company.
- Confirming orders with customers.
- Tracking shipments and returns.
- Following up on customer complaints and resolving issues calmly and professionally.
- Contacting customers to understand the reasons behind returned orders.
- Following up on delayed orders and keeping customers informed about expected delivery dates.
Requirements
- Proficiency in using Shopify and Bosta shipping systems.
- Good written communication skills in both Arabic and English.
- Strong communication skills and the ability to deal with customers professionally.
- Attention to detail, accuracy, and good organizational skills.
- Problem-solving skills and the ability to follow up on tasks until completion.
Other
Work Location: Fifth Settlement, New Cairo – Applicants must be residents of the Fifth Settlement or nearby areas.
*Working Days: Sunday to Thursday Days Off:** Friday and Saturday