Oversee the daily operations of multiple branches or business units within the assigned cluster.
Ensure all locations meet company standards, operational policies, and performance targets.
Monitor business performance and implement strategies to improve productivity and profitability.
Set performance goals and evaluate the performance of branch managers and their teams.
Provide leadership, guidance, and support to staff across the cluster.
Analyse sales reports, operational data, and performance indicators to identify improvement opportunities.
Ensure consistent customer service delivery across all locations.
Monitor budgets, expenses, and resource allocation within the cluster.
Requirements
Minimum of an OND in Business Administration, Marketing, Hospitality Management, Operations Management, or a related discipline. Equivalent practical experience may be considered.
At least 2–3 years of relevant experience in restaurant operations, food service, retail, FMCG sales, distribution, or field supervision.
Experience managing multiple outlets, kiosks, food carts, or field teams is an advantage.
Proven ability to achieve sales targets and interpret performance reports.
Basic proficiency in Microsoft Excel, Google Sheets, or similar reporting tools.
Strong leadership, communication, numeracy, organisational, and problem-solving skills.
High level of integrity, accountability, and commercial awareness.
Willingness to travel between assigned locations and undertake regular field supervision.
