Sales & Inventory Officer - Nairobi

Career Opportunity: Sales & Inventory Officer - Nairobi Rayhun HR Consulting Limited is a leading human resources firm specializing in customized recruitment solutions for businesses of all sizes. Our client seeks to recruit for a Sales & Inventory Officer . Job Summary: The Sales & Inventory Officer is responsible for generating and supporting sales while maintaining disciplined inventory, customer, order and sales records and ensuring smooth fulfilment from enquiry through delivery. Key Accountabilities Sales & Customer Acquisition

Respond promptly to customer enquiries through walk-ins, phone, WhatsApp, email and social media.

Understand customer needs and recommend suitable bicycles, accessories, spare parts and services.

Prepare accurate quotations and follow up outstanding quotations.

Maintain a customer and sales pipeline.

Identify repeat-sales, servicing, accessories and referral opportunities.

Support promotions, exhibitions and other sales campaigns.

Order & Sales Administration

Capture confirmed orders accurately.

Confirm stock availability before committing delivery timelines.

Coordinate invoicing and payment confirmation with Finance.

Track orders from confirmation to delivery or collection.

Maintain complete customer and sales documentation.

Inventory Management

Maintain accurate stock records in Zoho Inventory or the approved system.

Record receipts, transfers, sales, returns, adjustments and dispatches promptly.

Conduct cycle counts and support physical stock takes.

Monitor minimum/maximum stock levels and raise replenishment alerts.

Investigate physical-versus-system discrepancies.

Identify and document damaged, returned or defective stock.

Product Knowledge

Maintain current knowledge of bicycle models, sizes, specifications, accessories and spare parts.

Understand basic component compatibility.

Refer complex technical questions to the Workshop Officer.

After-Sales Service

Follow up customers after purchase where appropriate.

Coordinate warranty/service matters with the workshop.

Record complaints and follow them through to resolution.

Reporting

Prepare daily and weekly sales updates.

Report quotations, conversion rates, sales, pending orders and follow-ups.

Report stock-outs, slow-moving items and discrepancies.

Key Performance Indicators (KPIs)

Monthly sales revenue/target achievement.

Quotation-to-sale conversion.

Customer response and follow-up time.

Order accuracy and fulfilment rate.

Inventory record accuracy.

Stock discrepancy rate.

Customer satisfaction and complaint closure.

Reporting accuracy.

Key Requirements

Diploma or Bachelor's degree in Sales & Marketing, Business Administration, Supply Chain, Inventory Management or related field.

3-5 years' experience in sales, retail, inventory, stock administration or similar.

Strong computer skills, especially Excel/Google Sheets.

Experience with Zoho Inventory, POS or ERP systems is an advantage.

Experience selling bicycles, technical products, automotive products or sporting goods is an advantage.

Customer-focused selling.

Commercial awareness and target orientation.

Strong follow-up discipline.

Numerical accuracy and attention to detail.

Communication and negotiation.

Data and reporting ability.

Integrity and stock accountability.

How to apply Qualified candidates to apply via email info@rayhun.co.ke clearly indicating the position they are applying for on the email subject as “Sales & Inventory Officer” by COB 11th September 2026. Due to the urgency, application will be reviewed on a rolling basis. NB: Only short-listed candidates will be contacted. Rayhun HR Consulting Ltd is a proud equal opportunity employer and does not discriminate the applicants on any basis.