Regional Growth and Operations Manager (Bali Area)

The Regional Leader/City Supervisor/Area Manager will be responsible for overseeing and growing the PHS business within a designated city or region. This includes driving revenue, maintaining profitability, and ensuring a balanced and efficient operation of supply and demand. The role requires a mix of strategic planning, operational oversight, and team leadership.

What You Will Do Revenue Growth

• Develop and execute strategies to grow revenue in the assigned region.
• Identify and capitalize on new business opportunities, partnerships, and initiatives.
• Set and achieve monthly/quarterly revenue targets.

Profitability Management

• Optimize operational costs while ensuring service quality.
• Monitor key financial metrics (e.g., profit margin, cost per order).
• Conduct regular analyses to improve efficiency and reduce overheads.

Supply-Demand Management

• Supply: Recruit, onboard, and manage service providers (cleaners, technicians, etc.) in the city.
• Demand: Execute local marketing campaigns to generate leads and bookings.
• Ensure alignment between supply (service providers) and demand (customer orders).

Team Leadership

• Lead and motivate city-level teams, including field operations, sales, and support staff.
• Conduct regular performance reviews and provide training/coaching as needed.
• Foster a culture of accountability, innovation, and excellence.

Operational Excellence

• Monitor daily operations to ensure smooth service delivery.
• Resolve operational bottlenecks, including SP shortages or quality issues.
• Oversee customer satisfaction, handling escalations and improving service quality.

Data and Reporting

• Analyze city-level KPIs (e.g., order volume, SP utilization rate).
• Prepare and present performance reports to senior leadership.
• Use data insights to refine operational strategies.

Stakeholder Management

• Collaborate with HQ teams (e.g., marketing, product, finance) to support regional goals.
• Build relationships with local partners and government agencies as needed.

What You Will Need

• This is an in-city role, so you are required to be present in the city of operations.
• Immediate availability is preferred, but candidates with notice periods will also be considered.
• Entrepreneurial Mindset: A strategic thinker with an entrepreneurial spirit, capable of identifying and capitalizing on business opportunities.
• Passion in Service Industry and Impact: Have a strong interest and passion in delivering the best service and value proposition to both customer and service providers.
• Leadership Skills: Strong leadership qualities with the ability to inspire and motivate teams towards achieving common goals.
• Operational Excellence: Proven experience in managing operations, preferably in the service industry, with a focus on efficiency and customer satisfaction.
• Communication Skills: Excellent communication and interpersonal skills to liaise with internal teams, technicians, and customers effectively.

Skills: Operations Management, Business Process Optimization, Process Improvement, Performance Management, Resource Allocation, Operational Strategy, Project Management, Teamwork, Key Performance Indicators (KPI), Data Analysis