Technical/After Sales Lead

Responsibilities:

Lead technical support, installation, maintenance, troubleshooting and after-sales services for solar systems and renewable energy

Diagnose and resolve customer technical issues promptly and professionally.

Coordinate field technicians and ensure quality and timely completion of technical assignments.

Provide technical guidance to customers on product operation, maintenance and appropriate solutions.

Maintain service records and provide regular reports on technical issues, repairs and customer feedback.

Requirements:

HND/B.Sc. in Electrical, Electronic, Mechanical Engineering or related field. Relevant experience in technical support, installation, maintenance or after-sales service for solar and lithium batteries. Knowledge of renewable energy and power systems is an advantage. Strong troubleshooting and problem-solving abilities. Excellent customer service and communication skills. Ability to coordinate technical support and field interventions. Good Microsoft Word, Excel & PowerPoint skills. Smart, organised, safety-conscious and professional.