Product Support Manager
Improving America’s infrastructure isn’t for the weak. It takes grit, determination and hard work to execute high impact projects. Michels Corporation engages 8,000 people and 18,000 pieces of heavy equipment in our insatiable drive to be the best. Our work improves lives. Find out how a career as a Product Support Manager can change yours.
A Product Support Manager is critical for success by supporting the service group through the alignment and standardization of service practices across dealership operations, yard/shop locations, and vendor partnerships. This role strengthens relationships, drives consistency, and supports equipment reliability and uptime by partnering with service teams, dealership contacts, and operational leadership. Critical for success are strong notation, conflict resolution, project management skills.
Why Michels?
We are consistently ranked among the top 10% of Engineering News-Record’s Top 400 Contractors
Our steady, strategic growth revolves around a commitment to quality
We are family owned and operated
We invest an average of $5,000 per employee on training each year
We reward hard work and dedication with limitless opportunities
We believe it is everyone’s responsibility to promote safety, regardless of job titles.
We offer a comprehensive benefits program, including Health, Dental, Life, Flexible Spending Accounts, Health Savings Account, Short Term and Long-Term Disability Insurance, 401(k) plan, Legal Plan, and Identity Theft and Monitoring Plan. Depending on your positions and location you may participate in a different benefit plan.
Why you?
You thrive in fast-paced environments under tight deadlines
You relish new challenges and evolving technology
You enjoy collaborating and communicating with your teammates
You like to know your efforts are noticed and appreciated
You possess strong written and verbal communication skills
You deliver exemplary customer service through interactions with others
What it takes:
Associates Degree in Business or related field & 5+ years experience in fleet maintenance or an equivalent complication
Proven experience managing third party vendors
Knowledge or preventative maintenance programs
Experience working with OEM and equipment service providers (desired)
Experience with equipment maintenance programs (desired)
Up to 80% travel required.
AA/EOE/M/W/Vet/Disability