Global Service Desk Analyst
Wymagane:AzureMobile
NL
Global Service Desk Analyst - Korean Speaking
Onze inzet
Jouw talent
Global Service Desk Analyst - Korean Speaking Locatie Petaling Jaya, Selangor, Maleisië Publicatiedatum 22 juli 2026 Job ID 22601
- Act as a single point of contact for phone calls and tickets from employees concerning IT issues and queries.
- Provide 1st and 2nd level support - troubleshoot and resolve IT related problems form software to hardware, such as Microsoft Windows 10 & above and Microsoft Office 365, laptops, desktops, printers, mobile devices, network connection.
- Handle IT support phone calls and tickets within SLA defined.
- Log all phone calls in the Service Desk tool (ServiceNow).
- Ensure phone queue SLA are met.
- Take ownership and coordinate with other IT support teams for high-priority issues.
- Escalate unresolved tickets to next level support teams.
- Participate in on-call rotation to provide coverage when required.
What You Need to Succeed
- Diploma or Degree in any discipline but with keen interest in IT/Computer with at least a year of Service Desk or Technical Support experience
- Good understanding of computer systems, mobile devices and tech products
- Advanced ability to gather, monitor and document data
- Understand the ITIL framework
- Excellent customer service skills
- Excellent verbal and written communication skills in English & Korean
- Good knowledge of Service Desk and Call-Center operations
- Required Skills: Microsoft 365, Azure Active Directory, Exchange, Office 365, MS Teams, LAN, VPN & Wireless, Antivirus, Windows operating system.
- Comfortable working in a call-center environment across global time zones.
Our Offer to You
- Medical Plan (including spouse and children)
- Dental Plan (including spouse and children)
- Life Insurance Plan
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process...